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Windows 7: AVG question

10 Oct 2010   #1
Pixelpro

Windows 7 64 Bit Home Premium
 
 
AVG question

Im doubtful any of you would know but i was updating WOW allnight, (installing) then this morning avg said there was malware detected, i pressed the wrong button and now the blizzard wow updator is quarantined , anyone know how to un-quarantine it?

"10/10/2010, 08:48:22";"NT AUTHORITY\SYSTEM";"IDP";"Process WOW-3.2.0.10192-TO-3.3.0.10958-ENGB-DOWNLOADER.EXE was quarantined."


My System SpecsSystem Spec
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10 Oct 2010   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I haven't used AVG in over a year but if I remember correctly the procedure is as follows:

- Open AVG user interface.
- Choose "Virus Vault" option from the "History" menu.
- Locate the file that was incorrectly removed and select it (one left click).
- Click on the "Restore" button.

If this was a false positive AVG likes to know about it so they can update their virus signatures. The old email address was virus<at>avg.com but you should be able to find the most current address in your help link.

Also, you might find additional information at FAQ # 2870, "Restoring Incorrectly Deleted Files".

AVG - FAQ - Virus FAQ
My System SpecsSystem Spec
10 Oct 2010   #3
Pixelpro

Windows 7 64 Bit Home Premium
 
 

first bit is ok, but its not in the virus vault? thats only got some malware or something in and something from firefox, go to history logs its there?
My System SpecsSystem Spec
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10 Oct 2010   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

If it's not in the virus vault it's possible that AVG actually deleted it instead of putting it in quarantine. You could try using a free recovery tool like Recuva. It's made by the same folks who made CCleaner.

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download
My System SpecsSystem Spec
10 Oct 2010   #5
Pixelpro

Windows 7 64 Bit Home Premium
 
 

I see, im trying to use that to see wher it went, i'll wait and see what happens.


Uploaded with ImageShack.us
unless i need a re-start its not working (the file)
My System SpecsSystem Spec
10 Oct 2010   #6
Francis93

Windows 7 Ultimate x64
 
 

AVG has many false positives. I would recommend replacing it with MSE.
My System SpecsSystem Spec
10 Oct 2010   #7
Pixelpro

Windows 7 64 Bit Home Premium
 
 

Im just re-installing it all
My System SpecsSystem Spec
10 Oct 2010   #8
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Pixelpro View Post
I see, im trying to use that to see wher it went, i'll wait and see what happens.
If you can't recover the file you could also try a repair install of WOW. Don't uninstall anything, just run the installation a second time and let it over-write any damaged or missing files it detects. It should run a lot faster than the original install.

I'd also agree with Francis93 about replacing AVG with Microsoft Security Essentials. It's lightweight and it's an all-purpose product providing real-time protection for your PC that guards against viruses, spyware, and other malicious software. You could also supplement MSE with Malwarebytes free as an additional on-demand scanner.
My System SpecsSystem Spec
10 Oct 2010   #9
Pixelpro

Windows 7 64 Bit Home Premium
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Quote   Quote: Originally Posted by Pixelpro View Post
I see, im trying to use that to see wher it went, i'll wait and see what happens.
If you can't recover the file you could also try a repair install of WOW. Don't uninstall anything, just run the installation a second time and let it over-write any damaged or missing files it detects. It should run a lot faster than the original install.

I'd also agree with Francis93 about replacing AVG with Microsoft Security Essentials. It's lightweight and it's an all-purpose product providing real-time protection for your PC that guards against viruses, spyware, and other malicious software. You could also supplement MSE with Malwarebytes free as an additional on-demand scanner.
i tried repair nothing, i tried repair via control panel, nothing... i have got Malwarebytes on this computer, and yeas its currently installing again... it shouldn't take too long.
My System SpecsSystem Spec
10 Oct 2010   #10
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Sorry you had to go through all this hassle. Hope everything gets reinstalled without any problems.
My System SpecsSystem Spec
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