Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: AVG 2011 & Outlook 2007 problems

24 Oct 2010   #1
PooMan UK

Windows 7 Ultimate 64bit
 
 
AVG 2011 & Outlook 2007 problems

I've had 4 laptops in as many days come across my desk from customers lately with the same issue



Is anyone else experiencing this problem.

This has all happened since the update to AVG 2011

Steps I've taken...
1. Used the scanpst program that comes with office (this fixes the errors found in the pst file, but Outlook 2007 continues to report that outlook didn't shut down properly and is going to check the pst every time outlook is run)
2. Made sure Outlook wasn't running in the task manager before restarting the machine.
3. Re-installed both Outlook and created a new pst and user
4. Disabled the email scanner in AVG options
5. Outlook won't let me remove the AVG add in from the trust centre options

The only way I can get Outlook to work properly is to do a AVG custom install and deselect the Outlook Email add in option. Problem is that sort of defeats the purpose of having AVG in the first place. I know the quick way is to just install another anti-virus but I was just wondering if anyone has come across a fix for this ?


My System SpecsSystem Spec
.
24 Oct 2010   #2
EchoX860

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by PooMan UK View Post
I've had 4 laptops in as many days come across my desk from customers lately with the same issue



Is anyone else experiencing this problem.

This has all happened since the update to AVG 2011

Steps I've taken...
1. Used the scanpst program that comes with office (this fixes the errors found in the pst file, but Outlook 2007 continues to report that outlook didn't shut down properly and is going to check the pst every time outlook is run)
2. Made sure Outlook wasn't running in the task manager before restarting the machine.
3. Re-installed both Outlook and created a new pst and user
4. Disabled the email scanner in AVG options
5. Outlook won't let me remove the AVG add in from the trust centre options

The only way I can get Outlook to work properly is to do a AVG custom install and deselect the Outlook Email add in option. Problem is that sort of defeats the purpose of having AVG in the first place. I know the quick way is to just install another anti-virus but I was just wondering if anyone has come across a fix for this ?
I found the problem lol.

In all seriousness, I'd try another Free Anti-Virus like Avast and see if the same issue arises.
My System SpecsSystem Spec
25 Oct 2010   #3
Digerati

Windows 7 Profession 64-bit
 
 

Free Antivirus | Forum - MS Outlook 2007 Doesn't Like Add-In For AVG Free 2011

Appears to be a known problem. That's just one of many posts on the AVG forums about this issue.

I personally feel that AVG has gone downhill over the last couple years, and this illustrates the problem. OL2007 is a very popular email program and this should have been thoroughly tested before AVG 2011's release. While Avast may be a good alternative, I have no problem recommending MSE. At least with MSE, you can expect Microsoft will ensure it works with their other major applications. But if there is a problem, you know they have the resources from both sides (MSE and Outlook development teams) looking at the problem and working together on a quick solution.

AVG's response to this, "AVG Outlook plugin crash is an already known issue which will be fixed with one of the upcoming AVG program updates", is too vague, open ended, and therefore unacceptable, IMO. "One of the upcoming... ...updates" could be weeks away!
My System SpecsSystem Spec
.

Reply

 AVG 2011 & Outlook 2007 problems




Thread Tools





Similar help and support threads
Thread Forum
Outlook 2007 - Cannot start, open outlook window, set of folders...
Hi See attachment for exact error. Just started this evening although have been using outlook earlier in the day. I have run through everything here that is applicable for pop mail. Additionally I have Run a repair of office 2007 Tried the noextensions switch
Microsoft Office
Should I use Windows Live Mail 2011 or Outlook 2007
Well I have both installed on my computer and I use a hotmail account, I was wondering which one you think is better. I have heard that a lot of people don't like Windows Live Mail.
Browsers & Mail
Outlook 2007, Exchange 2007, S/MIME and Winmail.dat
Ok so this probs isn't the ideal forum for Outlook and Exchange queries, but I know theres many skilled technical people on here, so posting on the off chance. Anyway I run Outlook 2007 at work and I recently migrated from Exchange 2003 to Exchange 2007. I like to secure my email communication...
Microsoft Office
Problems with a mso.dll issue on outlook 2007
Suddenly yesterday my copy of Outlook 2007 refuses to open because of some mso.dll file is incompatible with this version of Office. I have Office 2007 installed for Windows 7 Professional. This install of Office is working except for Outlook. I have the same copy of Office installed on my desktop...
Microsoft Office
Outlook 2007 Send Problems
I have a problem sending to some of my email contacts with Outlook 2007. It's not my equipment as I can contact these persons using outlook 2003. I get the following message. Your message did not reach some or all of the intended recipients. Subject: RE: ---- Sent: 08/03/2010 17:34 The...
Microsoft Office
Outlook 2007 problems
I have the new Outlook with Windows 7, and two items with the calendar are driving me crazy. First, the default time to be reminded of an appointment you enter is 18 hours. I assumed there must be an easy way to change this to 1 hour, but after quite a bit of looking I can't find it. Can...
Microsoft Office

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:52.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App