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Windows 7: Please Help I dont know what the problem is HELP

27 Oct 2010   #1
Mardave123

Windows 7 Home Premium 64bit
 
 
Please Help I dont know what the problem is HELP

Hi, i am suffering problems when using software, i have downloaded a free trial for Sony Vegas and Nero 10 from the offical websites but, i get this yellow box coming up saying" These Files Cannot be Opened" Windows Internet security has blocked etc it wont let me install or remove or change any programs, i recently had a virus which my avg has found and removed, i have restored my laptop to before i started having the problem which failed to complete and my laptop wouldnt boot up after several tries, when it did i still had the problem, HELP


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27 Oct 2010   #2
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Windows internet security..? Clearly a rogue AV.
Download Malwarebytes' Anti-Malware. It should get rid of the infection.
Malwarebytes
Make sure the Update Malwarebytes.... field is checked.
My System SpecsSystem Spec
27 Oct 2010   #3
Mardave123

Windows 7 Home Premium 64bit
 
 

i get the same yellow box again mate
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27 Oct 2010   #4
Kirsch

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by Mardave123 View Post
i get the same yellow box again mate
You downloaded and ran a full scan in Malwarebytes, and rebooted in 14 minutes?

If not, do that.
My System SpecsSystem Spec
27 Oct 2010   #5
gregrocker

 

Run a full scan of your AV as well.

A persistent infection often requires wiping the HD with zeroes to clean reinstall the OS. Back up data to quarantine until it is scanned with AV and Malwarebytes.
SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
27 Oct 2010   #6
ken9122

Win7 x64 Ultimate SP1
 
 

Did Malwarebytes find anything?
Also Remove any AV's ' Nero and Sony Vegas and install Microsoft Security Essentials.

Ken
My System SpecsSystem Spec
27 Oct 2010   #7
Mardave123

Windows 7 Home Premium 64bit
 
 

ok i have run malwarebytes it found 3 infections i removed them and re-booted that did nothing my av found nothing and i cant uninstall vegas or nero coz i get that box again
My System SpecsSystem Spec
27 Oct 2010   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

It sounds like your virus is still around and it does not seem to be an easy one to deal with. I would take drastic measures - e.g. reinstall after wiping the disk clean. If you have to save data, run it thru an on-line scanning.
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28 Oct 2010   #9
EzioAuditore

Winbdows 7 ultimate x64 | Ubuntu 12.04 x64 LTS
 
 

Download and run http://download.bleepingcomputer.com/grinler/rkill.exe
A command window will open. Let it run.
Now, try to remove those programs.
Note- don't reboot after running rkill.
My System SpecsSystem Spec
28 Oct 2010   #10
Ponmayilal

Windows 7 Ultimate 32bit
 
 

hmmm.............. nobody seems to have thought of the Bios Virus. Could it be? Just my thoughts. ( I know nothing about it except that I have heard about it, and it says when all else fails think of it. )
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 Please Help I dont know what the problem is HELP




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