Does Anything Work?

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  1. Posts : 60
    Windows 7 Ultimate 64-bit
       #1

    Does Anything Work?


    I'm a computer tech. Day in and day out we are wiping systems with one variant or another of, WinAntiVirus, System Security Tool, Personal Security, etc. I have customers get infected running Norton, MacAffee, MSE, AVG, Avast. Nothing seems to stop it and nothing seems to be able to remove it.

    Is there nothing that can stop it? Well, short of sandboxing the whole system and locking the user down; we can't babysit everyone in town all day.
      My Computer


  2. Posts : 6,305
    Windows 7 Ultimate x64
       #2

    I'll be honest I don't think there is...

    The issue is down to hijacked websites and the most standard users if suddenly faced with a warning screen like...
    Does Anything Work?-personal-antivirus.jpg
    ...will instantly think "Oh my god! I better run the scan"

    I'm in the same boat, sooo many machines cleaned from these 'FAKE' antivirus malware.

    I find that if, for some reason, i get a similar warning screen I instantly run task manager & kill all 'iexplorer.exe' tasks

    shortly followed by a download of MalwareBytes


    OS
      My Computer


  3. Posts : 31,242
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #3

    I'm afraid that this type of socially engineered malware can only be countered with education - which may well be a battle that will never be won.

    There is no way that any tech can prevent a user from clicking on the link to cure their perceived problem, a perception that is engineered by the malware writing scum fraternity.

    People will actually ignore the warning from their own AV that the file they are downloading is not what they think it is as the malware has already convinced them
      My Computers


  4. Posts : 60
    Windows 7 Ultimate 64-bit
    Thread Starter
       #4

    Orbital Shark said:
    I'll be honest I don't think there is...

    The issue is down to hijacked websites and the most standard users if suddenly faced with a warning screen like...
    Does Anything Work?-personal-antivirus.jpg
    ...will instantly think "Oh my god! I better run the scan"

    I'm in the same boat, sooo many machines cleaned from these 'FAKE' antivirus malware.

    I find that if, for some reason, i get a similar warning screen I instantly run task manager & kill all 'iexplorer.exe' tasks

    shortly followed by a download of MalwareBytes


    OS
    Yeah, we've been telling people to pull the plug if they see that and scan their system when they get it back up and never go to that site again.
      My Computer


  5. Posts : 60
    Windows 7 Ultimate 64-bit
    Thread Starter
       #5

    Barman58 said:
    I'm afraid that this type of socially engineered malware can only be countered with education - which may well be a battle that will never be won.

    There is no way that any tech can prevent a user from clicking on the link to cure their perceived problem, a perception that is engineered by the malware writing scum fraternity.

    People will actually ignore the warning from their own AV that the file they are downloading is not what they think it is as the malware has already convinced them
    I would not have crossed out "scum" :)
      My Computer


  6. Posts : 31,242
    Windows 11 Pro x64 [Latest Release and Release Preview]
       #6

    As a mod I have to set a good example Not that they deserve it :)
      My Computers


  7. Posts : 60
    Windows 7 Ultimate 64-bit
    Thread Starter
       #7

    Barman58 said:
    As a mod I have to set a good example Not that they deserve it :)
    Lol. Well, I suspected there wasn't much I could do about clueless users. Job security, I guess.

    Thanks for all the fish.
      My Computer


  8. Posts : 1,018
    Windows 7 Ultimate x64 SP1
       #8

    I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
      My Computer


  9. Posts : 60
    Windows 7 Ultimate 64-bit
    Thread Starter
       #9

    Darician said:
    I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
    Yeah, I hate it when I fix their computer, they get infected again and now it's all my fault.

    Why did I get into IT?
      My Computer


  10. Posts : 826
    Windows 7 Professional 64 Bit SP1
       #10

    mooreted said:
    Darician said:
    I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
    Yeah, I hate it when I fix their computer, they get infected again and now it's all my fault.

    Why did I get into IT?
    That's one of the reasons why I quit paid I.T. work. The most I fix now is the odd computer for a relative~
      My Computer


 
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