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Windows 7: Does Anything Work?

02 Nov 2010   #1

Windows 7 Ultimate 64-bit
 
 
Does Anything Work?

I'm a computer tech. Day in and day out we are wiping systems with one variant or another of, WinAntiVirus, System Security Tool, Personal Security, etc. I have customers get infected running Norton, MacAffee, MSE, AVG, Avast. Nothing seems to stop it and nothing seems to be able to remove it.

Is there nothing that can stop it? Well, short of sandboxing the whole system and locking the user down; we can't babysit everyone in town all day.

My System SpecsSystem Spec
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02 Nov 2010   #2

 
 

I'll be honest I don't think there is...

The issue is down to hijacked websites and the most standard users if suddenly faced with a warning screen like...
Name:  personal-antivirus.jpg
Views: 20
Size:  197.4 KB
...will instantly think "Oh my god! I better run the scan"

I'm in the same boat, sooo many machines cleaned from these 'FAKE' antivirus malware.

I find that if, for some reason, i get a similar warning screen I instantly run task manager & kill all 'iexplorer.exe' tasks

shortly followed by a download of MalwareBytes


OS


My System SpecsSystem Spec
02 Nov 2010   #3

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

I'm afraid that this type of socially engineered malware can only be countered with education - which may well be a battle that will never be won.

There is no way that any tech can prevent a user from clicking on the link to cure their perceived problem, a perception that is engineered by the malware writing scum fraternity.

People will actually ignore the warning from their own AV that the file they are downloading is not what they think it is as the malware has already convinced them
My System SpecsSystem Spec
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02 Nov 2010   #4

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
I'll be honest I don't think there is...

The issue is down to hijacked websites and the most standard users if suddenly faced with a warning screen like...
Attachment 110396
...will instantly think "Oh my god! I better run the scan"

I'm in the same boat, sooo many machines cleaned from these 'FAKE' antivirus malware.

I find that if, for some reason, i get a similar warning screen I instantly run task manager & kill all 'iexplorer.exe' tasks

shortly followed by a download of MalwareBytes


OS
Yeah, we've been telling people to pull the plug if they see that and scan their system when they get it back up and never go to that site again.
My System SpecsSystem Spec
02 Nov 2010   #5

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Barman58 View Post
I'm afraid that this type of socially engineered malware can only be countered with education - which may well be a battle that will never be won.

There is no way that any tech can prevent a user from clicking on the link to cure their perceived problem, a perception that is engineered by the malware writing scum fraternity.

People will actually ignore the warning from their own AV that the file they are downloading is not what they think it is as the malware has already convinced them
I would not have crossed out "scum"
My System SpecsSystem Spec
02 Nov 2010   #6

Windows 7 Ultimate x64 x2 + x86 + Windows 8.1 x64 x2
 
 

As a mod I have to set a good example Not that they deserve it
My System SpecsSystem Spec
02 Nov 2010   #7

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Barman58 View Post
As a mod I have to set a good example Not that they deserve it
Lol. Well, I suspected there wasn't much I could do about clueless users. Job security, I guess.

Thanks for all the fish.
My System SpecsSystem Spec
02 Nov 2010   #8

Windows 7 Ultimate x64 SP1
 
 

I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
My System SpecsSystem Spec
02 Nov 2010   #9

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Darician View Post
I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
Yeah, I hate it when I fix their computer, they get infected again and now it's all my fault.

Why did I get into IT?
My System SpecsSystem Spec
02 Nov 2010   #10

Windows 7 Professional 64 Bit SP1
 
 

Quote   Quote: Originally Posted by mooreted View Post
Quote   Quote: Originally Posted by Darician View Post
I hate to say it but my boss always says "Any time you idiot proof something, idiot version 2.0 comes along and breaks it." Unfortunately, no matter the amount of user education, these malware coders are getting better and better and there's no way to keep users updated on this. The other part is that users need to actually take the time to read prompts and be informed about computer security, which unfortunately most users simply don't care about, they just want their PC to work and when it doesn't, it's IT's fault.
Yeah, I hate it when I fix their computer, they get infected again and now it's all my fault.

Why did I get into IT?
That's one of the reasons why I quit paid I.T. work. The most I fix now is the odd computer for a relative~
My System SpecsSystem Spec
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 Does Anything Work?




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