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Windows 7: Setting Change to prevent NIS 2011 related BSODs?


15 Nov 2010   #1

Windows 7 P
 
 
Setting Change to prevent NIS 2011 related BSODs?

Just yesterday I installed Norton Internet Security 2011. I took care in configuring it properly, and until today my computer was running just fine.

Around 3 hours ago, I had a bluescreen error for the first time. Based on it I immediately understood it to be a driver-related BSOD, and upon reboot determined that the Atheros wireless card driver (athrx.sys) had been one of the causes of the BSOD. After looking on Google for a bit, I found a general idea that Norton is likely responsible for such BSODs, with the theory being it inappropriately blocks certain transmissions from the wireless which leads to a driver-related BSOD. Considering that my drivers are updated, and that my wireless card driver did not cause a BSOD until after Norton IS 2011 was installed, I think it is pretty clear the cause.

My question therefore is whether or not there is a way to prevent similar BSODs in the future without having to resort to uninstalling Norton Internet Security. Perhaps a settings change, driver modification, etc.?

SPECIFICATIONS
ASUS K42F-A1
Windows 7 Professional x64
Intel Core i3 with GMA HD
4 GB RAM
Atheros AR9285 Wireless
Norton Internet Security 2011


My System SpecsSystem Spec
.

15 Nov 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Morality124 View Post
Just yesterday I installed Norton Internet Security 2011. I took care in configuring it properly, and until today my computer was running just fine.

Around 3 hours ago, I had a bluescreen error for the first time. Based on it I immediately understood it to be a driver-related BSOD, and upon reboot determined that the Atheros wireless card driver (athrx.sys) had been one of the causes of the BSOD. After looking on Google for a bit, I found a general idea that Norton is likely responsible for such BSODs, with the theory being it inappropriately blocks certain transmissions from the wireless which leads to a driver-related BSOD. Considering that my drivers are updated, and that my wireless card driver did not cause a BSOD until after Norton IS 2011 was installed, I think it is pretty clear the cause.

My question therefore is whether or not there is a way to prevent similar BSODs in the future without having to resort to uninstalling Norton Internet Security. Perhaps a settings change, driver modification, etc.?

SPECIFICATIONS
ASUS K42F-A1
Windows 7 Professional x64
Intel Core i3 with GMA HD
4 GB RAM
Atheros AR9285 Wireless
Norton Internet Security 2011
Nope, Norton is a frequent cause of them. It is next to impossible to even remove. here is the removal tool. Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support


Ken J
My System SpecsSystem Spec
15 Nov 2010   #3
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

A possible culprit is the NIS firewall. Since you seem to be behind a router (including its firewall), I suggest you turn the NIS firewall off for a while. That is easy to do - just click on the yellow rectangle behind "Smart Firewall" in the NIS control panel.
My System SpecsSystem Spec
.


16 Nov 2010   #4

Arch Linux 64-bit
 
 

What were you using for firewall and anti-virus prior to installing Norton and do you have any other security running real-time?
My System SpecsSystem Spec
16 Nov 2010   #5

Windows 7 P
 
 

Quote:
A possible culprit is the NIS firewall. Since you seem to be behind a router (including its firewall), I suggest you turn the NIS firewall off for a while. That is easy to do - just click on the yellow rectangle behind "Smart Firewall" in the NIS control panel.
I knew I should have tried to get Norton Antivirus instead. While turning of the firewall makes sense, is there no settings change in the firewall that could fix this as well (this is probably pulling on strings here)?

Quote:
What were you using for firewall and anti-virus prior to installing Norton and do you have any other security running real-time?
Windows Firewall, hardware firewall, and Avast Free Antivirus v5.x.

I uninstalled Avast! prior to installing Norton and the Windows Firewall was automatically disabled.
My System SpecsSystem Spec
16 Nov 2010   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote:
I knew I should have tried to get Norton Antivirus instead. While turning of the firewall makes sense, is there no settings change in the firewall that could fix this as well (this is probably pulling on strings here)?

I was looking for one too and could not find it. Although my problem is slightly different than yours, it bugs me that I cannot find the right settings for the firewall. I even went to the Symantec chat room. But those guys did not even grasp the problem - they are useless.
My System SpecsSystem Spec
16 Nov 2010   #7

Arch Linux 64-bit
 
 

My System SpecsSystem Spec
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 Setting Change to prevent NIS 2011 related BSODs?




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