New
#21
Hi there
BANKS PHONE CALL SYSTEMS are really horrible -- I don't know how it works in the US but in Europe Banks tend to use these EXCRUTIATINGLY HIDEOUS Indian call centres --
After you've done the Zillions of multi-level menu options none of which fits your problem you then get 99.999% of the time typical messages like "Unfortunately due to the high volume of calls all our operators are busy -- but your Call is important to us and will be answered as soon as an operator is available" -- then unpleasant music and another 20 minutes wait meanwhile paying xxx EUR CENT a minute.
This occurs ANY time of the day or night on ANY day of the week so we all know its a Cash generating scam.
Finally when you DO get connected you then have to go through all sorts of B/S security which is probably sold on the streets of Bangalore for a few dollars.
Then the bozos at the other end usually read from prepared scripts so anything deviating from their normal business totally fazes them.
I remember back in Iceland before all this off shoring was done you would be told how many people were in the queue before your call was going to be answered and you had the option to press a number which would then automatically call you back when your turn was ready. This was available over 15 years ago -- nothing like this seems to exist anymore so where's the technology or Customer Service gone.
The whole area of telephone support has gone BACKWARDS in the last 10 years -- and just when you thought the whole horrid experience couldn't get any worse some places now make you SPEAK to an automated vocal questionare before you even get through to some sort of human at the other end -- great security when you are in a crowded office and need to discuss private Financial matters etc.
I've gone back to using old fashioned FAX -- don't laugh but it actually gets a quite a quick response.
The best solution is actually after your password has been invalidated x times is for you to have to set up the account again from scratch and the Bank will email you when it's activated.
No Phones, No stress etc etc.
Cheers
jimbo