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Windows 7: Help with Virus Damage


17 Feb 2011   #1

Windows 7 Professional 64bit
 
 
Help with Virus Damage

Hi
Recently a virus managed to get onto my computer.
My anti virus detected and stoped it, but not before it did some damage.
I quickly deleted the virus, which may not have been the best move, since I now don't know which virus it was.

While I believe I've gotten rid of the virus and all scans have come up clean, I'm now having problems with my user account.

Firstly a number of programs which are supposed to auto start up when I log on now don't. Most importantly my Anti virus program. Though it starts up fine when I use the icon. The only exception to this is Steam.

Secondly task manager no longer wants to switch to administrator mode.
When I press "Show proccess from all users" nothing happens.
However when I launch task manager from the start menu as administrator it works just fine.

Thirdly I get numerous programs being blocked by internet security options.
these only seem to occur when a program is indirectly launched. E.g ARM.exe when I run adope acrobat reader, or the windows firewall advanced settings when launced from control panel (it works fine when I open it through explorer).
When investicating this I found that internet properties/ security has 5 Zones.
Internet, Local intranet,Trusted sites,Restricted And My computer.
however My computer has an odd icon with a key symbol, and shows nothing when I click on it.
Name:  Untitled.png
Views: 10
Size:  73.9 KB

My System Restores before the virus have been completly corrrupted, and I reallly don't want to have to reinstall everything so if any one could help me fix this damage, I would appreciate it.

Thanks




My System SpecsSystem Spec
.

17 Feb 2011   #2

Windows 7 Ultimate x64
 
 

Do you still have your install disc? You could try repairing your installation with it:


Repair Install

You can also try this to help fix your IE:

How to reset Internet Explorer settings

You may also want to scan your PC with MalwareBytes to make sure everything has been removed.

Hope this helps,

Bill
My System SpecsSystem Spec
17 Feb 2011   #3

Windows 7 baby ! : D
 
 

If all else fails format and reinstall
My System SpecsSystem Spec
.


17 Feb 2011   #4

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Quote   Quote: Originally Posted by daeth View Post
Hi
Recently a virus managed to get onto my computer.
My anti virus detected and stoped it, but not before it did some damage.
I quickly deleted the virus, which may not have been the best move, since I now don't know which virus it was.

While I believe I've gotten rid of the virus and all scans have come up clean, I'm now having problems with my user account.

Firstly a number of programs which are supposed to auto start up when I log on now don't. Most importantly my Anti virus program. Though it starts up fine when I use the icon. The only exception to this is Steam.

Secondly task manager no longer wants to switch to administrator mode.
When I press "Show proccess from all users" nothing happens.
However when I launch task manager from the start menu as administrator it works just fine.

Thirdly I get numerous programs being blocked by internet security options.
these only seem to occur when a program is indirectly launched. E.g ARM.exe when I run adope acrobat reader, or the windows firewall advanced settings when launced from control panel (it works fine when I open it through explorer).
When investicating this I found that internet properties/ security has 5 Zones.
Internet, Local intranet,Trusted sites,Restricted And My computer.
however My computer has an odd icon with a key symbol, and shows nothing when I click on it.
Attachment 138841

My System Restores before the virus have been completly corrrupted, and I reallly don't want to have to reinstall everything so if any one could help me fix this damage, I would appreciate it.

Thanks
Reinstall is Last option - May I suggest a System File Check

See SFC /SCANNOW Command - System File Checker For More Information

Note   Note
This may not fix the Problem(s) and I would recommend running the scan 3 Times for System file checker can only fix a certain amount of corrupt files at a time


Also could you please tell us what Anti-Virus you are using and can you access Windows Firewall?

Many Thanks,
Josh
My System SpecsSystem Spec
20 Feb 2011   #5
7mm

Windows 7 Pro. 64 Bit + Back|Track 5 (Both Updated)
 
 

A quick action I would take is boot in to safe mode first as there's a very little / no chance of virus running in the memory there. Now run Malwarebyte's Antimalware in full scan mode. Then run SUPERAntispyware, also in full scan. These scans & removal might not bring your OS to the full health, but it will stop infection from spreading all over. Good luck.
My System SpecsSystem Spec
20 Feb 2011   #6

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Shadowjk View Post
Reinstall is Last option - May I suggest a System File Check
If you get something on your computer and your AV stops it before any damage is done...then I agree.

However, if there is damage done and a few strange anomolies...i'd either put an image back down or format and start over without thinking twice. It's just not worth having your identity compromised or personal information lost if something is running in the background that you simply don't know about.

That's just my opinion on the subject. You may or may not agree.
My System SpecsSystem Spec
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 Help with Virus Damage




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