Windows 7: Virus over remote assistance?

ZenixNet · 20 Feb 2011

I've got a friend on the other side of the U.S. that got a bad virus and doesn't know much about computers to fix it. I want to do a remote assistance on his computer to fix it for him (if possible). If I can do this, could the virus be sent to my computer?

JMH · 20 Feb 2011

Remote assistance is normally one-way so all should be well.
{Be prudent - Make sure all your security is up to date & operating.}

mickey megabyte · 20 Feb 2011

+1

you should be okay - but make sure your shields are up!

ZenixNet · 20 Feb 2011

I got him to run malware bytes and he had "trojan.dropper".
Do I need to take over his computer and do anything or should malware bytes do it all?

JMH · 20 Feb 2011

This thread should perhaps be in the Security Section of the Forum to enable you to receive more help.. I will check.

Make sure it is a full scan in the interim.{ Malwarebytes}
Post back the results at the end.

You might also like to use Superantispyware.

SUPERAntiSpyware.com - Online Scanner

ZenixNet · 21 Feb 2011

I got it all taken care of, turns out the reason he didn't catch this sooner is because he hadn't updated Malware bytes in over a year. Afer updating, it found 2 more trojans. I installed MSE and updated MB, ran them, everything appears to be clean now.

JMH · 21 Feb 2011

Excellent. Thanks for reporting back.
Hope your friend now realizes the value of keeping everything updated regularly.

Should you ever require further support you know where to find us.

Windows 7: Virus over remote assistance?

Virus over remote assistance? problems?