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Windows 7: Not sure what to do


26 Feb 2011   #1

Windows 7 64 Bit Home Premium
 
 
Not sure what to do

Not sure how, but I know theres a fake anti virus infecting my pc and it wont let me open any anti virus i have on, it stops me from opening system restore and everything, its changed my desktop background saying spyware alert, i dont believe its letting me startup in safe mode either. Help!

My System SpecsSystem Spec
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26 Feb 2011   #2

 

Run the factory recovery process which wipes out everything on C: drive & installs a fresh, clean copy.
My System SpecsSystem Spec
26 Feb 2011   #3

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1 Pro
 
 

First off, what is the name of this fake AV running? It's important to know as some removal programs have been written that specifically target certain fake AV's.

If you can, d/l and run Norton Power Eraser.

http://security.symantec.com/nbrt/npe.asp?lcid=1033

Quote:
Because the Norton Power Eraser uses aggressive methods to detect these threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully, and only after you have exhausted other options.
You may want to try running a boot recovery disk which will initialize before the system files do. Here is a list of them with links to d/l:

FREE Bootable AntiVirus Rescue CDs Download List

Also, if you can, you can go here and do an online scan:

http://security.symantec.com/sscv6/WelcomePage.asp

Click on the "continue to security scan" button. The virus scan engine will d/l onto your system. Please note, you must be using IE to utilize this service.
My System SpecsSystem Spec
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26 Feb 2011   #4

Windows 7 Ultimate 64 bit
 
 

would recomend booting into recovery mode and maybe restore it to a earlier point before this happened ?

or try Combofix

here it is

follow the steps

ComboFix | freeware
My System SpecsSystem Spec
27 Feb 2011   #5

Windows 7
 
 

Hi PixelPro,
What I have done when similiar problems to yours has come up is, to download from a non-infected computer Malwarebytes, then put it on the infected computer, boot into safe mode and run it.

P.S...FYI: Downloading and running combo fix is usually something you want to do with supervision.
My System SpecsSystem Spec
27 Feb 2011   #6

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Master Green View Post
Hi PixelPro,
What I have done when similiar problems to yours has come up is, to download from a non-infected computer Malwarebytes, then put it on the infected computer, boot into safe mode and run it.

P.S...FYI: Downloading and running combo fix is usually something you want to do with supervision.

True sounds like a serious error ...
only why i posted combofix malwarebytes again yes maybe itll pick up a few things but not the whole bunch that maybe infecting his computer that bad....
My System SpecsSystem Spec
27 Feb 2011   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Quote   Quote: Originally Posted by Master Green View Post
Hi PixelPro,
<snip>
P.S...FYI: Downloading and running combo fix is usually something you want to do with supervision.
Excellent advice!
My System SpecsSystem Spec
27 Feb 2011   #8

Windows 7
 
 

Run Malwarebytes in safe mode and then run it in normal mode...It is highly recommended and will remove allot. Another recommended scan to run once the computer is up and running (after the malwarebytes scans) is, SuperAntiSpyware (do not get it mixed up with the infection AntiSpyware that was running around for awhile). Run that one as well...

P.S...When a computer gets an infection it can take allot of work to remove all it's nasty files and some times allot of other things need to be done as well but atleast this will help, and then we can see where you are at afterwards.
My System SpecsSystem Spec
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 Not sure what to do




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