New
#1
Problem with MalwareBytes
Hello
Ive been using the free version of malwarebytes for a few months now and have been very pleased with its performance and was honestly about to purchase the full version so i can set the automatic scanner and stuff.
However, i completed a scan 2 days ago, and when i removed the threats and it told me to restart the computer...i did so. When the computer restarted and came back up, my desktop was black. I thought maybe just had to get the picture again. then i realized all the icon's were gone too. then searching thru stuff and ALL of MY DOCUMENTS and PICTURES are gone. i run Windows 7 on a Dell inspiron 537s...... so pretty much everything in the LIBRARIES folder is GONE. well, the files arent deleted, i can find them when i do a search, but everything seems to be gone because everything reads 'this folder is empty.'
I did some research and this led me to find that my service pack 1 was not installed anymore either, so i went to windows updater and SERVICE PACK 1 sure enough was there as an IMPORTANT update needed to be done. I then clicked to install it... after 3 hours of installing, my computer says INSTALL FAILED right at the 99% mark, but then it worked a 2nd try.
Of course i emailed malwarebytes 2 days ago and i have heard NOTHING back from them since. hope you can help. I would greatly appreciate if you would be able to help me out in any way.
Thanks,
Josh