Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: windows 7 will not allow me to run an antivirus or delete the 1 i have

29 Apr 2011   #1
Thornton

windows 7 Professional
 
 
windows 7 will not allow me to run an antivirus or delete the 1 i have

since the day i reinstalle windows7 for the 50 gazillienth time, i have a flag saying i have to give permission to allow it to run, my problem is, i have, i will accept the permissions needed and it just dosent do anything, i have tried booting in safe mode to uninstall the one i have, my problem is, it runs the antivirus to get ridof the antivirus, so i cannot get ridof it, i think somthing is hosed in my reg as always all thanks to hp (i give them 0/5 for the BBB). if anyone knows whats wrong, or how to fix without having to reinstall windows AGAIN, please help, remember i have an HP, HP takes alot of liberty in the reg, mabey that can help you narrow it down, and i think it is a reg problem, i have spent weeks trying to figure it out, but as soon as i ask someone else it takes only a few hours. help is apreciated please and ty


My System SpecsSystem Spec
.
30 Apr 2011   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Thornton, what AV is it you are trying to remove (what's "on there now")?

A Guy
My System SpecsSystem Spec
30 Apr 2011   #3
Thornton

windows 7 Professional
 
 

Quote   Quote: Originally Posted by A Guy View Post
Thornton, what AV is it you are trying to remove (what's "on there now")?

A Guy
norton, but it has an uninstaller that runs within its own program, cant run the program in safe mode and in normal admin, the problem is prohibiting itself from running. like i sayd earlier, i think hp has messed with the reg again
My System SpecsSystem Spec
.

30 Apr 2011   #4
sasanet

windows 7 ultimate x64 SP1
 
 

download smarty uninstaler install and select force deinstallation,
after a while smarty wll be unable to deinstall it, you just turn off computer(force shutdown) and next time when you boot do ti in safe mode and run smarty again and it will ofer you to continue deinstallation, select resume and you got it

after that restart normaly and bring up registry editor and check if any norton keys are there, also check for instalation folder and delete it.

downlaod oficial smarty here:
http://www.winnertweak.com/uninstaller/
My System SpecsSystem Spec
30 Apr 2011   #5
Thornton

windows 7 Professional
 
 

Quote   Quote: Originally Posted by sasanet View Post
download smarty uninstaler install and select force deinstallation,
after a while smarty wll be unable to deinstall it, you just turn off computer(force shutdown) and next time when you boot do ti in safe mode and run smarty again and it will ofer you to continue deinstallation, select resume and you got it

after that restart normaly and bring up registry editor and check if any norton keys are there, also check for instalation folder and delete it.

downlaod oficial smarty here:
Smarty Uninstaller - Uninstall Programs, Smart Uninstall, Remove Software, Repair Uninstall. Solve uninstall problems with few clicks.
but doing that will geive me no way to use the anti virus, im uninstalling to get a new one to work, just forcing it gone will not fix my regestry so a new one will work.
My System SpecsSystem Spec
30 Apr 2011   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Download the Norton Removal Tool

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

After Norton is completely removed, you may be able to install another AV program (download your choice of replacement 1st). If it does not. First I'd run the System File Checker

SFC /SCANNOW Command - System File Checker

If no fix, may be time for a Repair Install

Repair Install

A Guy
My System SpecsSystem Spec
30 Apr 2011   #7
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Quote   Quote: Originally Posted by Thornton View Post
but doing that will geive me no way to use the anti virus, im uninstalling to get a new one to work, just forcing it gone will not fix my regestry so a new one will work.
Norton is likely preventing the replacement A/V from installing. I agree with A Guy's suggestion to run the Norton uninstaller tool and then try again to install the replacement A/V.
My System SpecsSystem Spec
30 Apr 2011   #8
Thornton

windows 7 Professional
 
 

Quote   Quote: Originally Posted by Corrine View Post
Quote   Quote: Originally Posted by Thornton View Post
but doing that will geive me no way to use the anti virus, im uninstalling to get a new one to work, just forcing it gone will not fix my regestry so a new one will work.
Norton is likely preventing the replacement A/V from installing. I agree with A Guy's suggestion to run the Norton uninstaller tool and then try again to install the replacement A/V.
it wont let me, its counting it as apart of the AV and needs permission, i dont just want it gone, i want my windows fixed so i can use the antivirus, nut just get ridof it, this is the problem people are not understanding, iwant it fixed and then delete it, if i dont fix the problem, it will happen with the next av also
My System SpecsSystem Spec
30 Apr 2011   #9
Carolyn

Windows 7 Ultimate 64 bit
 
 

Quote:
but doing that will geive me no way to use the anti virus, im uninstalling to get a new one to work, just forcing it gone will not fix my regestry so a new one will work.
I sincerely doubt that is correct. Download and run the Norton Removal Tool as advised. After Norton is removed, if you do in fact have a problem installing another AV, let us know.
My System SpecsSystem Spec
01 May 2011   #10
Thornton

windows 7 Professional
 
 

Quote   Quote: Originally Posted by Carolyn View Post
Quote:
but doing that will geive me no way to use the anti virus, im uninstalling to get a new one to work, just forcing it gone will not fix my regestry so a new one will work.
I sincerely doubt that is correct. Download and run the Norton Removal Tool as advised. After Norton is removed, if you do in fact have a problem installing another AV, let us know.
i did run it, it wont work, nothing happens, i think its the windows permissions, like i sayed, somthing is hosed in my reg, please help
My System SpecsSystem Spec
Reply

 windows 7 will not allow me to run an antivirus or delete the 1 i have




Thread Tools




Similar help and support threads
Thread Forum
Best antivirus for Windows 7?
I am looking for the best possible antivirus program for Windows 7, that wouldn't take up so much space on my laptop. I don't mind if I have to pay or if it is free, I just want the best protection. :)
System Security
Windows 7 without Antivirus
Does anybody here run windows 7 without an antivirus? I don't go to any really malicious sites and I find that antiviruses are usually more trouble than they are worth. btw, this is my first post :D
System Security
Comodo AntiVirus or Kaspersky AntiVirus
Which of these is better? I'm currently using Kaspersky AV plus Comodo Firewall as noted in my sig.
System Security
What's the better antivirus for windows 7 x64 ??
Hello ! I need a good antivirus for my laptop.. And I saw in other forums Avira is the best :D Can anyone tell me other sugestions ?:D
System Security
What antivirus do you use on Windows 7?
I need to tell me what antivirus work on Windows 7. Because when i install Windows 7 i put Kaspersky Internet Security 7, and that antivirus don't work. So what antivirus do you use?
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 20:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App