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Windows 7: unable to remove malware? bug?

07 May 2011   #1

Windows 7 64 bit
unable to remove malware? bug?

not sure how but ive picked up what i think is some malware. its an add-on tool bar called 'searchqu' and is by 'bandoo media inc'

i noticed it in my toolbar and deactivated it but my computer was progressively slower than normal. i decided to look into it when i kept getting 'windows explorer has stopped working' erros. this popped up everytime i tried opening a link in a new tab. that failed, error appeared and the link would open in a new window.

problem is. the toolbar and the company name dont appear in the remove programmes list. nor is there a programme in the start menu to highlight an uninstall option. searching the c: drive brings up 3 folders and a browser link. there are two folders within these which are called 'x64' and 'firefoxextension' if that helps.

ive searched with google and there are tonnes of jargon related fixes. downloading new software, uploading logs, deleting root files, moving this changing that. im a bit of a tech noob but can follow instructions quite well. please tell me removing this sort of unwanted s**t isnt that difficult?

i was using I/E 8 and i uninstalled that and installed I/E 9 hoping that would help but it is still there.

any help much appreciated.

My System SpecsSystem Spec
07 May 2011   #2
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate

Hello mate.

Have you tried running a full scan with the free MBAM, at the link below; that's the first thing to try?

Malwarebytes Free Virus Scanner
My System SpecsSystem Spec
07 May 2011   #3

Windows 10 Pro X64

If MBAM doesn't fix it, try doing a System Restore to before it happened.
My System SpecsSystem Spec

08 May 2011   #4

Windows 7 64 bit

used a malware tool. didnt find it. after a little research i found it in program files. it was under 'ilivid toolbar'

there was an uninstall programme in there too. ran that and its now gone. the 'searchqu' option is still visible in the I/E toolbar options but its unavailable. so i guess its now gone. hope this helps anyone else as there are a lot of people with this problem ive seen.

My System SpecsSystem Spec
08 May 2011   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Flush the bad DNS cache and restore MS's Hosts file:
Copy and paste these lines in Note pad.

@Echo on
attrib -h -s -r hosts
echo localhost>HOSTS
attrib +r +h +s hosts
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click to run as Administrator... your computer will reboot itself.

  1. Go to ESET OnlineScan ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
My System SpecsSystem Spec

 unable to remove malware? bug?

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