A customer picked up the Windows Vista Recovery virus and I could use some help with the removal procedure. I'm currently scanning with a newly created Norton Internet Security bootable CD. The scan takes a while and I don't know yet if it will fully detect and remove the problem. In case you're not familiar with it the virus blocks access to anti-malware apps, hides user data files and is active in SAFE mode. I can't find a way to get to the usual load points, such as "appdata" etc, to see find the virus EXE. I have booted with a rescue CD, but access to folders in the user profile is denied. Is there a removal FAQ for this one? TIA.