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Windows 7: PLEASE help! files missing


28 May 2011   #1

windows 7
 
 
PLEASE help! files missing

Ok so out of no where all my files disappeared. The weird thing is all the folders are still there but all files are gone. (pics, docs u name it) Oddly enough it still reports the same data on the HDD so its like they are there but i cant see them. Ive tried doing restore points but nothing is there. Im guessing ive been hack or virus or something how can i get them back. I have a feeling they have been changed to hidden or something... please help

My System SpecsSystem Spec
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28 May 2011   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Hi joshuadjohnson2,

To see all of your hidden files and folders, click on your Start button and type in regedit (and press enter).
Navigate to the folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOW ALL

There should be a key called CheckedValue. Double click it and modify it to 1.

You should now be able to see all the hidden files/folders. Hope that helped.
My System SpecsSystem Spec
29 May 2011   #3
Microsoft MVP

 

Install, update and run a full scan with Malwarebytes.

Try System Restore
to before the problem began.
My System SpecsSystem Spec
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29 May 2011   #4

windows 7
 
 

ive tried all above and no change. I was able to use the malware thing to remove 1 trojan virus. Hkey was already at 1, ad it deleted the restore points.... anything else? thanks for the offers
My System SpecsSystem Spec
29 May 2011   #5
mjf

Windows 7x64 Home Premium SP1
 
 

Try running Recuva over a specific folder (follow the wizard to go to browse to a specific location).
Recuva - Undelete, Unerase, File and Disk Recovery - Free Download
My System SpecsSystem Spec
29 May 2011   #6
Microsoft MVP

 

If Malwarebytes found a trojan then run another Full Scan to see if it is clean now. Install also Avast 6 and (if 32 bit) run a Boot scan to go even deeper. Keep Avast as your AV with the Windows 7 Firewall.

Now see if you can repair damage done by the infection: SFC -SCANNOW Command

If your files don't reappear, try next a Repair Install.
My System SpecsSystem Spec
29 May 2011   #7
mjf

Windows 7x64 Home Premium SP1
 
 

Running an
sfc /scannow
at an elevated command prompt is worth trying
A Repair Install will require the Windows installation disk.

A file recovery program like Recuva will give you an indication of how recoverable your files are with a damaged file system.
My System SpecsSystem Spec
29 May 2011   #8
Microsoft MVP

 

I'd feel better if this post was in Security because there may be known viruses that make files disappear but still hold the disk space, Or the viruses that delete files may show similar behavior.
My System SpecsSystem Spec
29 May 2011   #9

windows 7
 
 

Thanks!!
My System SpecsSystem Spec
30 May 2011   #10

Windows 7 Ultimate 64 bit
 
 

give this a try:

Unhide.exe (http://download.bleepingcomputer.com/grinler/unhide.exe) (by Grinler)

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run."

Next run an online scan:


ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
  • Please go here to run the scan.
    Quote:
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
My System SpecsSystem Spec
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 PLEASE help! files missing




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