Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Anyone had trouble with "Rapport" security software?

30 Jun 2011   #1
zapp22

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 
Anyone had trouble with "Rapport" security software?

Gang
arguably this is the wrong folder to post this in but the problem is so obscure I thought I would try here first. this is where all the smart guys hang out, right??

I have five or six systems here on a small network. ONE [only ] of them had Rapport security software installed on it, 'cause a Bank suggested to my wife ...
ONE particular website has been somehow botched by the security ware, such that using either IE or Chrome, we're blocked... Not blocked in an overt way, just cannot get credentials to "take" and login to the https: site. On any other system in the network, no issues... log right in.

So I found lots of threads about various issues caused by Rapport. I uninstalled it, then found and ran the Removal Tool they finally created for it. Still no worky. Zapped all cookies, changed security settings in browswers to 'default', removed server checking for secure sites.... alll sorts of dangerous attempts... still being blocked just on that one system, irrespective of browser.

I'm stumped. what's causing this? gotta be something in the registry, right?


My System SpecsSystem Spec
.
30 Jun 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Agree. Is it possible the Removal tool didn't remove everything? Any chance of rolling back to a system restore point prior to installing this software?

Regards,
Golden
My System SpecsSystem Spec
30 Jun 2011   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Rapport was developed by a company called Trusteer. If you feel comfortable editing the registry you could delete any reference to Rapport or Trusteer. I'd make sure to create a registry backup just in case.

Registry - Backup and Restore
My System SpecsSystem Spec
.

01 Jul 2011   #4
zapp22

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 

both good ideas. I had gone through the registry yesterday afternoon and found a number of leftover keys citing Trusteer/Rapport, but with my somewhat narrow understanding of registry organization, I didn't see anything that would create such an oddball secure-site login issue [particularly one affecting any/all browsers]. I'll take a look and see if i can nail down the date the thing was installed.
My System SpecsSystem Spec
01 Jul 2011   #5
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Try a different approach, try out the methods in this page.

Cannot access some websites in Internet Explorer

In addition open the hosts file (C:\windows\system32\drivers\etc\hosts) with notepad and check theres no entry regarding the blocked website there. Unless one customizes the hosts file there should only be a localhost entry there (127.0.0.1).
My System SpecsSystem Spec
01 Jul 2011   #6
zapp22

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 

ok Bill! thanks . this sounds promising and I'll go snoop around
My System SpecsSystem Spec
Reply

 Anyone had trouble with "Rapport" security software?




Thread Tools





Similar help and support threads
Thread Forum
Trouble with Brother MFC 8300 driver (installed with "Windows Update")
I need help getting my printer to work with a fresh install of Windows 7 Home Premium 64bit. I had to re-install due to a CMOS error which I think was due to a dead battery. It still could be something else seeing as I have had other problems with this install (explained below). Anyway, the...
Drivers
Need to add "TASKBARS" (MSese for "Launchpads", "Docks" NOT "Toolbars"
My office just upgraded, and I can no longer use Windows XP. On this system, I was able to add a separate taskbar to facilitate quick access to commonly-browsed folder locations on our vast network, and another one expedited the launching of useful programs and lists. Each task on each taskbar...
General Discussion
Is "Rapport" OK to use
I am being actively encouraged by my Bank to install Rapport on my machine. I run the Win 7 Protection only and wondered if there would be any problems/conflicts etc . While out and about I use a "3" Dongle, is this as secure as my home connection (Entanet)
System Security
Trouble saving webpage via "Print to pdf" format
For my work, We are now required to use a tracking program for our expenses (www.Runzheimer.com). When I get to the page that lists my miles, I am suppose to hit the "print" button and then select "Print to PDF". Just recently had to reload windows and having trouble locating a Print to PDF...
Software
2 questions (stuck at "shut down" and local area connection trouble
Hi everyone. 2 questions: 1) My windows 7 stuck at "shutting down". Doesn't matter if i'm restarting or shutting down. If i don't touch it, then i get a BSOD after about 10 minutes. 2) every once in a while i have no connection to the internet. If i troubleshoot, windows says there's a...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App