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Windows 7: Anyone had trouble with "Rapport" security software?


30 Jun 2011   #1

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 
Anyone had trouble with "Rapport" security software?

Gang
arguably this is the wrong folder to post this in but the problem is so obscure I thought I would try here first. this is where all the smart guys hang out, right??

I have five or six systems here on a small network. ONE [only ] of them had Rapport security software installed on it, 'cause a Bank suggested to my wife ...
ONE particular website has been somehow botched by the security ware, such that using either IE or Chrome, we're blocked... Not blocked in an overt way, just cannot get credentials to "take" and login to the https: site. On any other system in the network, no issues... log right in.

So I found lots of threads about various issues caused by Rapport. I uninstalled it, then found and ran the Removal Tool they finally created for it. Still no worky. Zapped all cookies, changed security settings in browswers to 'default', removed server checking for secure sites.... alll sorts of dangerous attempts... still being blocked just on that one system, irrespective of browser.

I'm stumped. what's causing this? gotta be something in the registry, right?

My System SpecsSystem Spec
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30 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Agree. Is it possible the Removal tool didn't remove everything? Any chance of rolling back to a system restore point prior to installing this software?

Regards,
Golden
My System SpecsSystem Spec
30 Jun 2011   #3

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Rapport was developed by a company called Trusteer. If you feel comfortable editing the registry you could delete any reference to Rapport or Trusteer. I'd make sure to create a registry backup just in case.

Registry - Backup and Restore
My System SpecsSystem Spec
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01 Jul 2011   #4

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 

both good ideas. I had gone through the registry yesterday afternoon and found a number of leftover keys citing Trusteer/Rapport, but with my somewhat narrow understanding of registry organization, I didn't see anything that would create such an oddball secure-site login issue [particularly one affecting any/all browsers]. I'll take a look and see if i can nail down the date the thing was installed.
My System SpecsSystem Spec
01 Jul 2011   #5

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Try a different approach, try out the methods in this page.

Cannot access some websites in Internet Explorer

In addition open the hosts file (C:\windows\system32\drivers\etc\hosts) with notepad and check theres no entry regarding the blocked website there. Unless one customizes the hosts file there should only be a localhost entry there (127.0.0.1).
My System SpecsSystem Spec
01 Jul 2011   #6

Windows XP Pro SP3, Windows 7 Pro 32-bit, Windows 7 Ultimate 64bit, Windows XP Home SP3
 
 

ok Bill! thanks . this sounds promising and I'll go snoop around
My System SpecsSystem Spec
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 Anyone had trouble with "Rapport" security software?




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