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Windows 7: Getting permission error when installing HP C310 Printer


17 Jul 2011   #1

 
Getting permission error when installing HP C310 Printer

When I attempt to install the software for my new HP C310 printer I get "fatal errors" due to permissions in the new folders.
I heave used the "built-in-admin" tutorial that Brink wrote.
I have taken ownership of the folders in Program Files and Progam Data. This is where the error occurs.
I have added "user everyone" with full privileges to the above folders.
Nothing seems to work.
The HP support website is so general that it is useless.
What must I do?

My System SpecsSystem Spec
.

19 Jul 2011   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

I just installed a B210a eAIO and all went okay.

I agree, the instructions are vague. A question that needs asked, Did you follow them precisely?

On ours it was confusing, going between the computer and the touchscreen it would be easy to make a slip.

You might have to re-install after gutting this in-stall.
Uninstalling the Printer Software HP Photosmart Premium e-All-in-One Printer - C310a - HP Customer Care (United States - English)

Have you seen this?
Quote:
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Source: HP Solve a Problem
Scroll down a bit to:
"Step two: Get troubleshooting for the specific error message"
My System SpecsSystem Spec
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 Getting permission error when installing HP C310 Printer




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