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Windows 7: Files Missing after virus

27 Jul 2011   #11

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64

That OTL log looks alright, I was only doing a bit of housekeeping, no virus removing. I think it would be much better if Jacee was to handle your infection - she is far more experienced and you'll be in much better hands

If you're OK with this Jacee?


Edit: CKScanner log is fine as well. Where did you get your copy of Windows from?

My System SpecsSystem Spec
27 Jul 2011   #12

Win 7 Home Premium 64

Thanks Jacee that fixed the problem, Tom do you think I need to delete anything, do you see any more problems?
My System SpecsSystem Spec
27 Jul 2011   #13

Win 7 Home Premium 64

Windows came with Dell machine is there a problem with it?
My System SpecsSystem Spec

27 Jul 2011   #14
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
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 Files Missing after virus

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