| Windows 7: Annoying Malware, cant' open anything or access network & internet |
10 Aug 2011
|
#1 | | Windows 7 Ultimate 64-bit Melbourne VIC |
Annoying Malware, cant' open anything or access network & internet My Dad's got what I suspect to be Malware on his PC(or some other infection). Basically it disables his internet(Windows says it can't detect his proxy settings) and he can't open most programs(including Tools like Malwarebyte Anti-Malware and Process Hacker). Every time he tries to open a program it gives him the message"Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item"
Even in safe mode it doesn't let him do anything, almost like it sabotaged his admin rights.
so fixing it is somewhat complicated. We tried deleting the trojan/malware file(called "3703645047;2296135203.exe" which lies in the Windows directory) It just keeps coming back
Is there a way to get rid of this infection without reinstalling Windows? | My System Specs |
| System Manufacturer/Model Number Gigabyte OS Windows 7 Ultimate 64-bit CPU AMD Athlon FX 4100 ~3.6GHZ Motherboard Gigabyte 970A-D3 Memory 16GB DDR3 Graphics Card 1GB Nvidia GeForce 560Ti Sound Card Asus Xonar DG Monitor(s) Displays BenQ GL2230 Screen Resolution 1920x1080 Keyboard Razer Arctosa Mouse Razer Abbysus PSU Antec 900W High Current Gaming Case Besta Nitano 703B ATX Case(Black) Cooling Case Side Fan Hard Drives 1x Western Digital 80GB
1x Western Digital 500GB
1x Western Digital 1TB Caviar Green Internet Speed 8mbps(Cable) |
10 Aug 2011
|
#2 | | |
Default File Type Associations - Restore
scroll down to the exe fix.
You should be able to boot safe mode, use that fix and then run the malware scanners. I suggest this one Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer
If you boot safe mode with networking, you may find yourself able to use the internet (depending on how deeply it's embedded
) Safe Mode | My System Specs | | System Manufacturer/Model Number Insane hobo technologies. ;-) OS Windows 7 x64 CPU Intel i7 2600k Motherboard Asrock z68 extreme 4 gen 3 Memory G.skill Ripjaw 16gigs @ 1866 Graphics Card Nvidia gtx580 (evga) Sound Card Integrated HD audio + hdmi Monitor(s) Displays 24" ASUS widescreen + 42" insignia Screen Resolution 1080p (1920x1080) Keyboard Microsoft wireless 3000 (v2) Mouse MS - wireless 5000 (bluetrack) PSU 1 kilowatt SLI/Crossfire rated Silverstone modular Case NZXT Phantom + additional 220 fan Cooling Zalmann Hard Drives 128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA) Internet Speed depends on if you ask me or my provider. Other Info The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism. |
11 Aug 2011
|
#3 | | Windows 7 Ultimate 64-bit Melbourne VIC |
Merging the registry file didn't change anything,still can't open exe files. Not even in safe mode. And the detail in the network adapter properties reveal that both IP Addresses are wrong and don't fit in with the router's pattern and the DNS as well as the Gateway are also completely wrong.
Last edited by Andarthiel; 11 Aug 2011 at 04:10 AM..
| My System Specs | | System Manufacturer/Model Number Gigabyte OS Windows 7 Ultimate 64-bit CPU AMD Athlon FX 4100 ~3.6GHZ Motherboard Gigabyte 970A-D3 Memory 16GB DDR3 Graphics Card 1GB Nvidia GeForce 560Ti Sound Card Asus Xonar DG Monitor(s) Displays BenQ GL2230 Screen Resolution 1920x1080 Keyboard Razer Arctosa Mouse Razer Abbysus PSU Antec 900W High Current Gaming Case Besta Nitano 703B ATX Case(Black) Cooling Case Side Fan Hard Drives 1x Western Digital 80GB
1x Western Digital 500GB
1x Western Digital 1TB Caviar Green Internet Speed 8mbps(Cable) |
11 Aug 2011
|
#4 | | Windows 7 Ultimate SP1 (x64) South Australia |
Hi,
I think your best bet at this stage is to try scanning outside the Windows environment. Please follow this tutorial to use Microsoft Standalone System Sweeper, and then post the results here. It might take a few hours to get through everything. http://www.sevenforums.com/tutorials...m-sweeper.html
For future reference, simply deleting the malware usually won't work : these malware usually self-replicate, carry other more malicious payload, or "copy" themselves elsewhere on your system. What sort of anti-malware software did your Dad's PC have at the time of these problems?
Regards,
Golden
Last edited by Golden; 11 Aug 2011 at 05:37 AM..
Reason: add extra info
| My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Golden Mk. I.3 OS Windows 7 Ultimate SP1 (x64) CPU Intel i7 860 @ 2.80 GHz Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13 Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24) Graphics Card EVGA NVidia GTX 560 1024MB Sound Card Realtek Integrated Monitor(s) Displays Dual Samsung SyncMaster 2494HS Screen Resolution 1920*1080 and 1920*1080 Keyboard Logitech G110 Mouse Logitech MX518 PSU Thermaltake ToughPower QFan 750W Case Thermaltake Element S VK60001W2Z Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0 Internet Speed Not fast enough!!! Antivirus MSE and Malwarebytes Pro Browser Chrome Version 25 Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86) |
11 Aug 2011
|
#5 | | Windows 7 Ultimate 64-bit Melbourne VIC |
Just Spyware Doctor, which I don't think potects that well against spyware.
I'll give that scanner a shot. | My System Specs | | System Manufacturer/Model Number Gigabyte OS Windows 7 Ultimate 64-bit CPU AMD Athlon FX 4100 ~3.6GHZ Motherboard Gigabyte 970A-D3 Memory 16GB DDR3 Graphics Card 1GB Nvidia GeForce 560Ti Sound Card Asus Xonar DG Monitor(s) Displays BenQ GL2230 Screen Resolution 1920x1080 Keyboard Razer Arctosa Mouse Razer Abbysus PSU Antec 900W High Current Gaming Case Besta Nitano 703B ATX Case(Black) Cooling Case Side Fan Hard Drives 1x Western Digital 80GB
1x Western Digital 500GB
1x Western Digital 1TB Caviar Green Internet Speed 8mbps(Cable) |
11 Aug 2011
|
#6 | | |

Quote: Originally Posted by Andarthiel My Dad's got what I suspect to be Malware on his PC(or some other infection). Basically it disables his internet(Windows says it can't detect his proxy settings) and he can't open most programs(including Tools like Malwarebyte Anti-Malware and Process Hacker). Every time he tries to open a program it gives him the message"Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item"
Even in safe mode it doesn't let him do anything, almost like it sabotaged his admin rights.
so fixing it is somewhat complicated. We tried deleting the trojan/malware file(called "3703645047;2296135203.exe" which lies in the Windows directory) It just keeps coming back
Is there a way to get rid of this infection without reinstalling Windows? Probably returning using system restore. Turn off system restore and try deleting the file in safe mode. Clear all browser caches. Clear java cache. Get a copy of Malwarebytes and see if you can run it in safe mode. The guys over at malwarebytes can also help you. | My System Specs | | System Manufacturer/Model Number Built by Mark OS Windows 7 x64 CPU Intel Core i7 930 Motherboard Gigabyte GA-X58A-UD3R Bios F5 Memory OCZ 6GBkit OCZ3G1600LV6GK 8-8-8-24-2T 1.65V Graphics Card (2) HIS ATI Radeon HD 5770 CROSSFIRE (H577QT1GD) Sound Card On board Realtek HD Monitor(s) Displays Samsung SyncMaster 2343 22" Wide Screen Screen Resolution 2048x1152 Keyboard Logitech Mouse Logitech MX310 PSU Corsiar 750 watts TX750W Case Antec NINE Hundred Two (air filters & adjustable fan speed) Cooling Cooler Master Hyper 212 Plus CPU cooler Hard Drives Two Western Digital 320 Gig Blue series WDC WD3200AAKS-00L9A0 Internet Speed 20 meg down/ 5 meg up Other Info Hewlett Packard Deskjet 932C printer
Epson 4990 Photo scanner |
11 Aug 2011
|
#7 | | |
Hmmm..yeah I agree. Might be good to scan "outside the Windows environment". Try which Golden suggests. Equally there are alike ways of scanning outside of Windows via usb stick (also) or CD like Dr.Web LiveUSB and Live CD
A good read 13 Antivirus Rescue CDs Software Compared in Search For the Best Rescue Disk
Goodluck | My System Specs | | OS Win7 Ultimate 32bit CPU P4 2.6Ghz Motherboard Asus p4ux-800 Memory 2.5gb DDR Graphics Card nVidia GEForce fx5500 Sound Card onboard Monitor(s) Displays kingston lcd 17inch wide PSU 600watts Kooler Cooling original case fan + 1 additional side fan Hard Drives WD 320gb sata
Seagate 160gb IDE |
11 Aug 2011
|
#8 | | Windows 7 Ultimate 64-bit Melbourne VIC |
He couldn't even run the Sweeper(error on launch) so I'm a little doubtful the others will work. And there are no restore points to go back to. He's pretty much given up now and he's going to buy a new HDD to reinstall Windows to. | My System Specs | | System Manufacturer/Model Number Gigabyte OS Windows 7 Ultimate 64-bit CPU AMD Athlon FX 4100 ~3.6GHZ Motherboard Gigabyte 970A-D3 Memory 16GB DDR3 Graphics Card 1GB Nvidia GeForce 560Ti Sound Card Asus Xonar DG Monitor(s) Displays BenQ GL2230 Screen Resolution 1920x1080 Keyboard Razer Arctosa Mouse Razer Abbysus PSU Antec 900W High Current Gaming Case Besta Nitano 703B ATX Case(Black) Cooling Case Side Fan Hard Drives 1x Western Digital 80GB
1x Western Digital 500GB
1x Western Digital 1TB Caviar Green Internet Speed 8mbps(Cable) |
11 Aug 2011
|
#9 | | Windows 7 Ultimate SP1 (x64) South Australia |
Hi,
If you are intent on re-installing Windows (and thats often the best approach when you have very heavy malware infections), you don't need a new hard disk. If you have a Windows installation disk, then simply boot from it and install Windows from scratch - be sure to format the disk during installation (the install will give you that option). Post back here if you need help with any of this.
Regards,
Golden | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Golden Mk. I.3 OS Windows 7 Ultimate SP1 (x64) CPU Intel i7 860 @ 2.80 GHz Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13 Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24) Graphics Card EVGA NVidia GTX 560 1024MB Sound Card Realtek Integrated Monitor(s) Displays Dual Samsung SyncMaster 2494HS Screen Resolution 1920*1080 and 1920*1080 Keyboard Logitech G110 Mouse Logitech MX518 PSU Thermaltake ToughPower QFan 750W Case Thermaltake Element S VK60001W2Z Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0 Internet Speed Not fast enough!!! Antivirus MSE and Malwarebytes Pro Browser Chrome Version 25 Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86) Annoying Malware, cant' open anything or access network & internet problems? All times are GMT -5. The time now is 07:53 PM. | |