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Windows 7: Windows Firewall Authorization Driver - not present, not working, etc


01 Sep 2011   #1

Windows 7 home premium 64 bit
 
 
Windows Firewall Authorization Driver - not present, not working, etc

64 bit Windows 7 Compaq Presario CQ60. Cannot start Windows firewall. Get error 1068 - the dependency service or group failed to start.

The Base Filtering Engine is running, but a trip to Device Manager, view hidden devices shows Windows Firewall Authorization Driver with a yellow exclamation point. Double clicking on it tells me that 'This device is not present, is not working properly, or does not have all its drivers installed (Code 24)'.

I have searched and have found nothing more helpful than 'reformat and reinstall', or delete the driver and reboot (I have also found forum problems associated with this last one, so I'm loathe to try it).

Anyone have any advice on this?


My System SpecsSystem Spec
.

01 Sep 2011   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Are you running Norton, McAfee or any other Anti-Virus package that includes it's own firewall?

Also, have you looked in 'Services' to see if it's disabled? Type services.msc in the start search bar, then click on the icon. Scroll down to Windows Firewall, right click and choose properties.
My System SpecsSystem Spec
01 Sep 2011   #3

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Are you running Norton, McAfee or any other Anti-Virus package that includes it's own firewall?
Apparently this laptop did, at one time, have Norton, but the folder is empty. I can find no other anti-virus on it
Quote   Quote: Originally Posted by Jacee View Post
Also, have you looked in 'Services' to see if it's disabled? Type services.msc in the start search bar, then click on the icon. Scroll down to Windows Firewall, right click and choose properties.
One of the first thing I checked. It's set to Automatic.
My System SpecsSystem Spec
.


01 Sep 2011   #4
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download Security Check by screen317 from here http://screen317.spywareinfoforum.org/SecurityCheck.exe or here http://screen317.changelog.fr/SecurityCheck.exe
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
My System SpecsSystem Spec
01 Sep 2011   #5

Windows 7 home premium 64 bit
 
 

Results of screen317's Security Check version 0.99.18
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java(TM) 6 Update 24
Out of date Java installed!
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````
My System SpecsSystem Spec
01 Sep 2011   #6

Windows 7 home premium 64 bit
 
 

gee i know everybpdy's busy, but i downloaded and ran that pgm, and posted the info hours ago (within minutes of being asked for it). i rather assumed that when somebody asked you to post the results of a scan, they're not going to bolt before the assisstee gets a chance to post it.
My System SpecsSystem Spec
01 Sep 2011   #7
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Ooo!! ... I work on many formums (for free), I just got back to this one, sorry for the delay.

You apparently don't have a 'working' Anti-virus on this machine. Download
Microsoft Security Essentials Virus, Spyware & Malware Protection | Microsoft Security Essentials

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version.

Now, let me(us) know what is going on, if anything different.
My System SpecsSystem Spec
01 Sep 2011   #8

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Jacee View Post
Ooo!! ... I work on many formums (for free), I just got back to this one, sorry for the delay.
No, let me apologize... When you sent me the link and wanted me to post it I naively assumed I had someone's immediate attention, and I know that's not always possible.
Quote   Quote: Originally Posted by Jacee View Post
You apparently don't have a 'working' Anti-virus on this machine. Download
Microsoft Security Essentials Virus, Spyware & Malware Protection | Microsoft Security Essentials
Am working on getting Norton back. It should free from our ISP, and I'm not sure if we were already using Norton's firewall, and if the use of that firewall somehow incapacitated the Windows Firewall (or at least the Windows Firewall Authorization Driver dependency)
Quote   Quote: Originally Posted by Jacee View Post
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.




Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u27-windows-i586-p.exe to install the newest version.
Now, let me(us) know what is going on, if anything different.
Whew....
  • Went to the link. So far so good
  • There's alotta Javas on that page, but I could not find "Java Runtime Environment (JRE) 6u27 allows end-users to run Java applications" on the page (even did a 'find' on the text allows - only found one instance of the word in some Floating Point Updater)
  • So I updated to Java 26 from the notification area icon.
  • Given that I found a problem on step 2 it sorta rendered all the rest of your bullets as invalid
So now what, my friend?
My System SpecsSystem Spec
02 Sep 2011   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I'm not sure what you mean. The latest update to Java is JRE 6U27, however it isn't a security update, JRE 6U26 is, so you are fine with that update.

This is an example of what it looks like on the page


Attached Images
 
My System SpecsSystem Spec
02 Sep 2011   #10

Windows 7 home premium 64 bit
 
 

Results of screen317's Security Check version 0.99.18
Windows 7 (UAC is enabled)
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java(TM) 6 Update 26
Adobe Flash Player
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````
My System SpecsSystem Spec
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 Windows Firewall Authorization Driver - not present, not working, etc




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