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Windows 7: Cannot input admin password into UAC pop-up

15 Sep 2011   #11
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Probably your best bet would be to do a Google search or to go to the Acer site and look around there. Generally it's the F2 key...but I would double check that.

I did manage to find this for you

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5532


My System SpecsSystem Spec
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15 Sep 2011   #12
jonnyD

Windows 7 Home Premium edition
 
 

I'm not suere what you're saying, am I totally up the river without a paddle here? Isn't there some internal diagnostic or something to let me know what's installed on the laptop? I'm not a computer wizard, unfortunately.
My System SpecsSystem Spec
15 Sep 2011   #13
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

When you look at the contents of your Hard Drive, is there a recovery partition installed?

To find out, click the start, in the search box type in "Manage", click on "Computer Management", then click on "Disk Management". You will see your HD listed and if there is a section that says "Recovery Partition" or something similar, then you have the option to reset it back to factory default settings.

What the procedure is to access and initiate that is what you need to find out. This setting is usually accessed by pushing one of the F keys while you boot up. Here is the link to download the User Guide, which should give you that information:

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5532

Before you do this, back up any important/personal files since this will erase all your files and reset it to the way it was when you got it out of the box.

Make sure these files are backed up on either an external hard drive or on a CD, not on your present hard drive, the one you will be restoring to factory presets
My System SpecsSystem Spec
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15 Sep 2011   #14
jonnyD

Windows 7 Home Premium edition
 
 

I downloaded the user guide and went to the Acer Recovery Management. Since I don't have Admin rights, I can't do squat. It seems anything that's going to make changes in the system of any kind is going to be pre-empted by the pop-up I've been getting.
My System SpecsSystem Spec
16 Sep 2011   #15
jonnyD

Windows 7 Home Premium edition
 
 

Based on help I got in another forum, I booted up in safe mode. When I did so, I had a choice of logging on as an Administrator account or a user account. I logged on in the Admin account (it was password protected and I know the password). I was then able to turn off the UAC pop-up and, voila, no more problem.

My question, which was never answered to my satisfaction, still exists: why, especially if I know the correct Admin password, was I not able to even type in the password when the UAC pop-up appeared? My understanding is that the pop-up is looking for the Admin password to allow the action to take place if I should so desire, and yet the field where the password should be able to be typed didn't allow anything to be typed there. And since I was able to log into the Admin account in Safe Mode, it was not a function of the Admin password being co-opted, lost or changed in any way.
My System SpecsSystem Spec
16 Sep 2011   #16
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

This is incredibly odd behavior to be honest I'm glad it was such a simple solution but...
It indicates that the admin account has not in fact been removed...
I still think there is an issue with the admin account on that machine.
If this gets you through I guess we'll settle though since you don't have a installation disc.
My System SpecsSystem Spec
16 Sep 2011   #17
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

Glad you got it sorted.

Yes I did see that solution offered at some sites, but from what you'd written I was under the assumption the admin account had been deleted.

I agree with Maguscreed, that is odd behavior and it merits further investigation into how it got that way.
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 Cannot input admin password into UAC pop-up




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