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Windows 7: Cannot input admin password into UAC pop-up

14 Sep 2011   #1
jonnyD

Windows 7 Home Premium edition
 
 
Cannot input admin password into UAC pop-up

My daughter has a laptop with Windows 7 Home Premium OS. If we try to download a program or even change a setting where there is the UAC shield icon, a pop-up says:

Do you want to allow the following program to make changes to your computer?
To continue, type an administrator password, and then click yes

There is nowhere to type a password, and the "YES" button is greyed out, leaving only the "NO" button - which of course does not allow a chnage to be made. How do I get access to make changes?


My System SpecsSystem Spec
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14 Sep 2011   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

It sounds as if her user account is limited on the machine.
Have you tried creating a new user account with admin rights, and seeing if the problem persist?
It's hard to say with a prebuilt sometimes security software they add at the point of sale can cause weird problem like this.
The easiest check I can think of is to try creating the new account to verify it's not just a setting gone wrong with the user account in question.
My System SpecsSystem Spec
15 Sep 2011   #3
jonnyD

Windows 7 Home Premium edition
 
 

I can't make any changes to the user accounts because the same pop-up appears.
My System SpecsSystem Spec
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15 Sep 2011   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

So you are basically locked out of admin on your machine?
My System SpecsSystem Spec
15 Sep 2011   #5
jonnyD

Windows 7 Home Premium edition
 
 

I guess that's what it means. But why would it ask for an admin password to proceed, and then not allow me to type one in?
My System SpecsSystem Spec
15 Sep 2011   #6
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1 Pro
 
 

It's possible that your daughter may have inadvertently changed something in the settings.

There's always the possibility that you have a virus/malware, although I would tend to think it would do more then just disable the admin pasword.

Have a look at these links, they may help remedy the problem :

User Account Password - Change from WinRE

12 ways how to reset the Windows administrator password – Windows 7, Vista, Windows XP

http://4sysops.com/archives/three-wa...dmin-password/
My System SpecsSystem Spec
15 Sep 2011   #7
jonnyD

Windows 7 Home Premium edition
 
 

I see that most of the soultions for a lost admin password requires a Windows 7 disc. This laptop (Acer Aspire 5532) came pre-installed with Windows 7 Home Premium. I do not have a disc. I have a vague recollection of getting help for something from a helpdesk person before the warranty expired and that's when I learned that there's a hidden compartment on the hard drive where repairs etc are done from. Is there a way to reset the system with this?

And once again, it's not so much that there is a lost Admin password, I'm not even allowed access to put a password in at all, even if I knew one.
My System SpecsSystem Spec
15 Sep 2011   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yes, it sounds as if the original admin account was deleted.
My System SpecsSystem Spec
15 Sep 2011   #9
jonnyD

Windows 7 Home Premium edition
 
 

That beig the case, what is my recourse here?
My System SpecsSystem Spec
15 Sep 2011   #10
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

hmm if I knew more about the exact installation they used when win 7 was installed we might have been able to work something out.
Since I have no idea what oem/retail package was used I don't know what the key you have will activate.
My System SpecsSystem Spec
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 Cannot input admin password into UAC pop-up




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