Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Virus? - unable to to do system restore or open many programs

28 Sep 2011   #1
keithpb

windows 7 home
 
 
Virus? - unable to to do system restore or open many programs

hi, i think i have a virus on my computer, it happened a couple of days ago, i've messed around with it a little but with no joy, i had error msg's so tried to do a system restore but got this msg c:\windows\system32\rstrui.exe the extended tributes are inconsistent, i had errors with norton so tried to uninstall then reinstall it but i'm now unable to install this, i'm also unable to do much with the computer, can anyone please offer any advice? i'm ready for any question, thanks very much.


My System SpecsSystem Spec
.
28 Sep 2011   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

The standard recommendation would be to download, update, and run Malwarebytes:

Malwarebytes : Free anti-malware, anti-virus and spyware removal download
My System SpecsSystem Spec
28 Sep 2011   #3
Roderunner

Win7 H.Prem. 32bit+SP1
 
 

Hi keithpb, welcome to Seven Forums.
PC's that are giving symptoms you describe make it difficult to download and install anything, especially AV programs.
Get a clean pc to download SUPERAntiSpyware.com - SUPERAntiSpyware Portable Scanner run it from a thumbdrive plugged into your pc when switched off, start your pc and press F8 key repeatedly to access safe mode, then run a full scan.
My System SpecsSystem Spec
.

28 Sep 2011   #4
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by keithpb View Post
hi, i think i have a virus on my computer, it happened a couple of days ago, i've messed around with it a little but with no joy, i had error msg's so tried to do a system restore but got this msg c:\windows\system32\rstrui.exe the extended tributes are inconsistent, i had errors with norton so tried to uninstall then reinstall it but i'm now unable to install this, i'm also unable to do much with the computer, can anyone please offer any advice? i'm ready for any question, thanks very much.
If you thought you had a virus, why uninstall Norton? You should have run a full scan right away.
Do you have any other security programs on real time?
My System SpecsSystem Spec
28 Sep 2011   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Hmmmmm

As Britton said do you have any more than one AV or ISS running at one time? Leads to tears my friend.

Here's a couple or two you could try

Free Virus Scan - Kaspersky Lab

Anti-rootkit utility TDSSKiller > rootkits

Dr.Web CureIt! — download free anti-virus! Cure viruses, Best free anti-virus scanner! > anything nasty

If you are looking for falsies

HijackThis - Trend Micro USA for your reg

|MG| RogueKiller 6.1.1.0 Download

Cos theres always this
Microsoft Safety & Security Centre
My System SpecsSystem Spec
29 Sep 2011   #6
Borg 386

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1, Win 10
 
 

You may indeed have a virus, however, I had a problem with system restore involving Norton. Every time I attempted to do it, I got a message saying that Windows was unable to restore to the previous version.

The solution I found was that you have to go to the Norton administrative settings and turn off "Norton Product Tamper Protection".

Turn it off permanently, not for 15 min or the other times offered. Now do a system restore and it should work. After a successful system restore, be sure to re-enable the Tamper Protection.

After you do the system restore, Norton may report that your AV defs are out of date, just hit the live update (or it will initiate the process by itself) and once the defs are restored, all should be fine.

I'm not sure why you are having problems accessing programs, it could be a virus or maybe something got scrambled when you couldn't do a system restore because of Norton (I know my PC acted a bit wonky after it failed to do the restores). Hopefully, you'll be able to do the restore and it will fix things.
My System SpecsSystem Spec
Reply

 Virus? - unable to to do system restore or open many programs




Thread Tools




Similar help and support threads
Thread Forum
System Restore Error, Unable to Create Restore Points
Hello everyone, not sure why but I get an error every time I open the System Restore. I rarely have to use a restore point as I regularly maintain my computer and check for viruses and malware, but I would like to have the option just in case. When I open System Properties, and click the System...
Backup and Restore
Win 7 unable to use or create restore point after fbi virus
After being attacked and removing fbi virus I'm unable to use or create restore points. Tried repair and wmi.dat. Any other suggestions would be appreciated.
System Security
Unable to open programs after system restore
Hi there. Last night, I foolishly forgot to disable automatic updates and when I woke up to use my computer in the morning, alas, a magnitude of drivers suddenly stopped working. I quickly turned to a system restore, but that's when things somehow got worse. Now, when I boot up my machine,...
General Discussion
How do I get rid of weird virus? (Programs won't open in Windows 7)
When I ran Malwarebytes it said it needed to restart to get rid of the viruses it detected and since then I haven't been able to open any software. I used to be able to open only IE but not even that anymore. I did everything I could that I've seen in forums; restoring to another time; going on...
System Security
Windows 7 - Programs Won't Open Sometimes almost sure it's not a virus
Hello! A couple months ago, this problem began, but it went away on it's own. Recently, this problem has arisen again with greater intensity. My programs won't open. Usually it takes a while for this happen. Some scenarios are listed below. 1. I will have Chrome open, AIM open, while playing...
General Discussion
No programs open, virus diagnosis help
I have a friend's laptop so please excuse me for not being 100% informed about it. He said a pop up opened while surfing and he clicked not knowing what it was. He is unsure what it said except that he thought it was a Windows fix box and it said something about an .exe file. There are no longer...
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App