Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: TPM causes system lock

28 Oct 2011   #1

Windows 7
TPM causes system lock

On a regular basis, my screen locks and the mouse icons moves independently around the screen. This occurs if I leave the PC idle for maybe 15 minutes. At this point the mouse or keyboard does not work. Cntl Alt del does not work. My only option is to power down and reboot.
When I reboot, a message comes up asking to connect to TPM, I cancel this and continue to reboot.
This does not happen every day but on the days it does, I can lose everything that was open 4 or 5 times a day unless I go on Standby when not actively working the PC.
Any one any idea how to stop this. Incredibly frustrating.

My System SpecsSystem Spec

28 Oct 2011   #2
Microsoft MVP


Is this the Dell Trusted Platform Module BIOS setting which enables encryption? If so you can turn it off in BIOS setup.

If not, Let's start by getting a clean boot so nothing is running except the OS and your AV.

Enter msconfig>Startup and uncheck everything except your AV listing.

Next enter msconfig>Services, select Hide all MS services, then uncheck all except AV.

After several reboots check back in both places to make sure nothing wrote itself back in. If so, turn it off in it's Program preferences or Uninstall it. You can learn what program is involved by googling the listing.

If problem persists, google the exact error message verbatim to learn how others have solved it.

Run a full scan with Malwarebytes.
Install recommended MSE or Avast 6, run full scan.
If you have one of the bloatware AV's MucAfee or Norton, uninstall using their special tool.
My System SpecsSystem Spec

 TPM causes system lock

Thread Tools

Similar help and support threads for2: TPM causes system lock
Thread Forum
System lock BSOD Help and Support
Solved lock system System Security
System lock Hardware & Devices
Caps lock, num lock, scroll lock screen messages General Discussion
System lock up BSOD Help and Support
System lock ups. Please help. BSOD Help and Support
Asus-system lock out General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:26 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33