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Windows 7: trouble with kaspersky

04 Nov 2011   #1

XP windows Professional
 
 
trouble with kaspersky

hey i am trying to log in to kaspersky's anti-virus forum. first you have to put in the log in name, then display name, then password, next a code for spam prevention measure (it says to enter 10 alpha characters and numbers,so i tryed that and it just kept saying either invalid code or too many characters, and then the little scribbled letter code. and i went to the help page and typed in my problem but it didn't help either, so any help would be great

My System SpecsSystem Spec
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04 Nov 2011   #2

Windows 7 Ultimate x64/Windows 8 Consumer Preview x64/Ubuntu 11.04
 
 

Unfortunately, there's not much that we can do as this is a separate forum to Kaspersky. I would suggest sending them and e-mail and notifying them of your problem. A list of Kaspersky's contact info including e-mails and phone numbers can be found below.
Kaspersky Contact Information
My System SpecsSystem Spec
04 Nov 2011   #3

Win 7, 32bit, Premium
 
 

I have the same problem. Have been a registered Kaspersky Forum member for over 3 years but can't log in. I changed passsword to no avail.

You may want to try to contact Kaspersky Tech Support. I haven't had time to try myself.
My System SpecsSystem Spec
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05 Nov 2011   #4

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Humm you must be on a different setup to me soulfood I just go to

Kaspersky Lab Forum (Powered by Invision Power Board)

>login (use your email address in the username box > then your password in the obviously password box > login / Enter. I don't get any puzzles or stuff like that.

If you use your "username" as it appears when you are logged in say for instance you call yourself "Joe Blow" and you enter that at login it will always tell you it's wrong.

Try the email approach on that address and the password - if you can remember what it is and you should go straight in - I just can't think why you have to do all that??

Let me know how you get on
My System SpecsSystem Spec
11 Nov 2011   #5

XP windows Professional
 
 

but if i did give them my email, wouldn't that leave me open to viruses.'cause they would email me back and forth?
My System SpecsSystem Spec
11 Nov 2011   #6

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by soulfood View Post
but if i did give them my email, wouldn't that leave me open to viruses.'cause they would email me back and forth?
Yeah I can understand your concern soulfood but I have been with KIS for over two years and it's always been the same mate - you can't (well I have never been able to) login using your username per se' eg

Username box > Blackbeard (I have had to use from making the same error my email address)

Your account password box > your password

Looking at your original message again I see you have far more to put in than I have ever had to do. If you like I'll go in and ask what the go is - it's no trouble at all.

Just as matter of interest what is the URL you are using - it should be the one I am.
Kaspersky Lab Forum (Powered by Invision Power Board)

and to login you should have a screen like the pic show (only part thereof)

If you are worried re viruses mate you can just do it in a safe run and I am pretty sure that sending your email to Kaspersky is highly unlikely to be leaving you open to attack. If you are that worried just change (in know it's a pain) your mail address afterwards.
Plus I am of course assuming you are actually running KIS 2012?? as in going onto the net?

If you are how you got it configured?? as I know of a brilliant config setup done by a fellow out here on a local forum who is a bit of a guru with KIS and has done a lot of testing with it and has a brilliantly laid out config action plan.


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