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Windows 7: blaster.worm help

13 Nov 2011   #1
singlewif3

windows 7
 
 
blaster.worm help

my laptop wont do anything. I keep getting a message saying blocked by w32/blaster.worm. Can you please pretty please help me


My System SpecsSystem Spec
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13 Nov 2011   #2
Corrine

Windows 7 & Windows Vista Ultimate
 
 

Hi, singlewif3. Welcome to Seven Forums.

You don't have the Blaster Worm. Rather, it is a rogue (fake) called "Spyware Protection".

1. Please restart the computer in Safe Mode with Networking. (To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. Windows will now boot into safe mode with networking and prompt you to login as a user.)

2. Please download rkill from one of the following links and save to your Desktop:

One, Two,Three or Four
  • Double-click rkill to run.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave rkill on the Desktop until otherwise advised.
  • Do NOT restart your computer after running rkill as the malware program(s) will start again.

Note: If you you receive security warnings about rkill, please ignore and allow the download to continue.

3. Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, be sure Quick scan is selected, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
  • Click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
** Note **

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Did that solve the problem?
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 blaster.worm help




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