Hey everyone thanks for the responses. Seems like a lot of us have the same problem. Well, I had called Microsoft again to help me with the firewall problem and to check again if viruses were still on my computer. There were some malware I am not sure how that came on my computer when I thought I had that taken care of by the first Microsoft rep that helped me remove it. Anyway, the 2nd rep was basically lost, did not know what to do, and during the remote access he was even searching online how to solve the firewall problem. He told me to do a repair installation. Since my computer didn't come with the windows 7 disc, he said to call the manufacturer of my computer, which is gateway. Gateway doesn't even send out discs and says there is a way to make your own and gave me the steps. So I am in the process of doing that. I installed Microsoft Security Essentials, which already did a much better job at preventing another malware form getting on my computer. McAfee didn't even pic it up! I am dumping McAfee and once I do my repair installation, I'm switching to Norton. All this time, I had been using another computer if I had to access personal information. I have spent way too much time trying to solve this problem. I had to forget about it for awhile, and almost forgot I made this post, because I had to catch up to the other important things that I didn't do because of this problem. That person who spent 3.5 hours, I felt like I spent literally an entire 2 days last weekend on the problem. Hours. On the phone, on hold, then hours watching McAfee and Microsoft do remote access. It is ridiculous!!