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Windows 7: Weird email from Comodo

13 Dec 2011   #1
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 
Weird email from Comodo

Have been testing out Comodo Premium (free) and then got an email from a person called Glenn Howard who claimed to be my point of contact for sales re the certificate I supposedly bought - haven't bought anything from them which in hindsight I should realised that something was up and have just dumped the email.

Now I replied to the email that to all intents and purposes was genuine as it had the Comodo logo and the correct email addresses on it. (I am very suspicious re any emails as a rule unless I know 100% that they are ok.) However the return email was very strange as the mail address was comod.com and not comodo.com.

So I have emailed the main Comodo site and have yet to get any reply - now three days in the waiting.

Has anyone else had this happen to them while using Comodo? If so what was the outcome as now I am getting a tad nervous re using Comodo..


My System SpecsSystem Spec
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14 Dec 2011   #2
FranzB

Windows 7 Home Premium 32bit, Linux Mint Julia, in dual boot mode
 
 

I would delete it and all traces, then install it again, watching carefully.
Then see if you'll get the email again.
What gets me is that these things even happen with AV providers. When i google for "glenn howard" comodo
a site (linkedin) comes up saying he is global account manager Comodo with an education in criminal justice! So maybe his identity is stolen. You'd think Comodo would answer your email. Something is screwy.
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14 Dec 2011   #3
FranzB

Windows 7 Home Premium 32bit, Linux Mint Julia, in dual boot mode
 
 

Curiosity killed the cat ........ but a cat has 9 lives (ask Borg386!) so i couldn't resist.
So i first googled for comod.com then clicked on it. The page is empty/altered with some story about why by Sedo.
I think Comodo and Glenn Howard of Comodo should really look into this.
While i take my dog for a walk i'll have a full scan running on my computer with MSERT (Microsoft Emergency Repair Tool).
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14 Dec 2011   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hum Franz heard back from Glenn Howard today and he seems to be working for Comodo but out of a different division / department because that address was quoted by him again. However he did mention that he was contacted by the main Comodo sales people after I emailed them and he has apologised for any confusion. Plus as you said he states he is the global accounts manager.

I think maybe just maybe I downloaded a Comodo trial version perhaps early on in my "adventures" with them on my own tester instead of Premium free and it has gone through to him. However why they should have a different site for sales is sort of odd don't you think? It would be a bit like Microsoft having a different site for global sales as well as local contact points with differing email addresses??

I might just email back too with that Sedo ref you quoted as you say it makes one wonder (me at least) if Comodo have got their act together / properly.

Have had no trouble with Comodo as such - as have a couple of friends whose computers that I put it on for them. I have told them to get back to me should anything "fishy" come up but as yet nothing. I do try and educate anyone a bit re security when I do their machines and have told them that to not be vigilant is extremely foolish.

Having said that I think I might do what you did and run MSERT next time I am on the tester - thanks for the heads up my friend!!
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20 Dec 2011   #5
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

Honestly, If it were me I would avoid anything like that. May be legitimate, but even without seeing the specific email I can see a couple red flags from your description alone. I would just check one of their MANY contact numbers (toll-free of course) or email addressed on their CONTACT COMODO page. First you might want to confirm or deny the existence of this "Mr. Howard" and his position/email (and yes it's ok to tell them why you're asking). Hopefully it's nothing, but you can't be to safe these days. Just my suggestion (always go to the source and use an UNASSOCIATED ROUTE - like typing the comodo.com address in yourself, don't trust any link to the site in the associated email for instance) Best of luck!

Mike
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20 Dec 2011   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Mike have done and apparently they do know this Glenn Howard - thats direct from the New Jersey sales site. It apparently was typo which I still think is still not the full quid and yes mate I am staying well clear of anything that comes through from that site as one would think that the addresses would be automatically loaded. In other words for a company that size one would expect everything to be down pat.


Ha ha you can imagine if you got mail from the White House and the address was Barrack@fed.gov.ru wouldn't that give you the creeps!!

Seriously I still do not get why they have to go through a totally separate site for certain sorts of sales doesn't make sense.
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20 Dec 2011   #7
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

Great! yeah, I've heard of companies like that using separate domains and such for their different products, but they still usually use their main site ...possibly mirrored at each!? weird, but probably some good reason - possibly legal reasons?

And I clicked on the email address and dropped BHO a email. (wasn't pleasant) - so maybe it's his personal acct! !!

also yes you'd think the email app would send his email correctly, unless he enters it manually each time but also maybe it's an old acct. and he moved who knows, I just wanted you to error on the side of safety!

Peace,
Mike
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20 Dec 2011   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thanks Mike - had to have laugh when you said he might enter it manually each time too bet the keys are running hot eh?

Still think at the salary he must earn he should get it spot on and in a way it shows up their quality control in sense eh? - perhaps he works alone!
My System SpecsSystem Spec
20 Dec 2011   #9
rubyrubyroo

MS Windows 7 Home Premium SP1 64-bit (Family Pack Lic.) Upgrade
 
 

He may be "That Guy" that they keep, because he's the bosses nephew or something like that, but his office is in a janitor's closet. he could actually be missing a key or two on his commodore 64!

Mike
My System SpecsSystem Spec
20 Dec 2011   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

He he thats not all he might be missing
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 Weird email from Comodo




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