Windows 7 - Question is there a virus logger called Voice ?

My sister called me earlier today to say there Internet was suspended and charged a extra 139.00 on top of the ussual payment

There is noone in the Home that can use such devices or have the know how they just do web pages and music that's all

They have no Mic's or devices that will allow them to chat on the Internet

I also mention most apps that charge will tell you up front

Is it possible someone envaded there connection they have a router and i doubt it is secured

I also had to reset the Either net adapter when i was there last Sunday as the connection was broken

Im asking for this Information because they are getting Rolled on something they have never done any advice on what should be done to avoid the service being shut down because of someone else's doing ?

All responses apreciated thank you

Don't know of that name in particular but there is malware out there that can grab the PC and turn it into a server for other malware or other deviant functions. I sure would be on the phone with the ISP to find out what the charges are for and explain the problem. My ISP has never charged me more for anything even though I've spent numerous nights downloading GBs of software and files. A fixed rate is a fixed rate. I would also do a disk wipe and reload Windows. This type of malware uses a rootkit and re-writes the MBR on disk. I would also be sure to scan all other disks, CDs, DVDs and USB thumb drives created with the machine. The malware is self-spawning.

I will look into it.

I will talk to my sister tomorrow im headed to our parents house to check the situation

as far as the windows goes it is a oem version but i still have a copie of vista i can put on it to redo ther system ,there is more then one build on the connection i have to check 5 machines and 3 of them are laptops the other 2 desktops

1 machine still runs vista the others run win 7 oem versions by factory and one is windows ultimate given to my dad by a friend

I would have to ask him for the Install for win ultimate


By the way thanks for moving the Thread to the proper place ADMIN

Carwiz made a good point about rootkits - quite a share of them can successfully hide from top antiviruses if scanned from inside infected computer. I would recommend to download a special livecd, burn a disc and scan infected computer from it. Good examples would be:
Microsoft Standalone System Sweeper
Kaspersky Rescue Disk

Also, I would check logs of that router to see what was happening there.
Change admin password on it.
May be enable MAC Filtering on that router (and place all MAC addresses of home computers on whitelist), so anyone outside even with wifi password won't be able to use wifi.

Neutron i was thinking the same thing my brother in law set it up and im sure he doesn't know anything about security

Thank you all for the responses

I checked all settings and secured them

checked all systems no viruses ,Also talked to the phone company and they explained it was some sort of error for what reason i don't know why it effected my folks but it has been resolved much thanks to all and +1 rep