| Windows 7: Post-wmupdate virus issues: slow file copy, photoshop runtime errors |
27 Dec 2011
|
#1 | | Windows 7 Home Premium 64bit |
Post-wmupdate virus issues: slow file copy, photoshop runtime errors My computer contracted wmupdate virus the other day and wiped my computer. I system restored and had to run a couple disk checks and eventually managed to get the majority of my files back in order (albeit as hidden folders, which i manually changed back).
However, a few of my programs now won't run properly; for instance when i try to open Google Sketchup it loads but then immediately exits the program. Also, Photoshop throws up a runtime error: An unexpected and unrecoverable problem has occurred. Photoshop will now exit. Runtime Error! Program: C:\Pro... This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
I have uninstalled both programs and reinstalled and the errors still occur.
I figure the best thing to do would be to backup my files and reinstall Windows. I dont have enough room on my external hard drive for a complete backup, so i have been trying to copy files from it onto another external hard drive, but when i try to move my files over the copy speed slows down to around 50kb/sec and seemingly freezes.
So i have a dilemma. I can't copy my files, so i can't backup my computer in order to wipe it in order to try and fix it.
Being an architect it just so happens that the two programs i predominantly use are the ones that get shafted! Any advice that could be given to solve my problem would be greatly greatly appreciated. | My System Specs |
| OS Windows 7 Home Premium 64bit |
27 Dec 2011
|
#2 | | Windows 7 Home Premium x64 Belgium (WVL) |
Please do a Hitman Pro and MBAM scan.
Hitman: Home - SurfRight
Mbam: Malwarebytes : Free anti-malware, anti-virus and spyware removal download
And report back if it did find any viruses | My System Specs | | System Manufacturer/Model Number Homebuilt OS Windows 7 Home Premium x64 CPU Core i7 2600K Motherboard Asus P8Z77-V LX Memory 4GB DDR3 Kingston HyperX Graphics Card Gigabyte GTX 670 Sound Card Realtek HD Audio Monitor(s) Displays Delium Monitor Screen Resolution 1360 x 768 Keyboard Logitech Mouse Logitech wireless mouse M 505 PSU Corsair 620W Case Antec Cooling Cooling Master Hard Drives C: (500GB) Internet Speed 60MBPS |
27 Dec 2011
|
#3 | | Windows 7 Home Premium 64 Bit SP 1 |
Download malwarebytes Anti Malware Free edition ... install it, update it, and scan your entire computer. If there is anything malicious , it will detect all, and will kill all.
Then, in order to make your computer completely workable, what you are to do is Repair Install . After that, you are to reinstall the programs like Photoshop etc, which are not working properly now.
EDIT : GianniDPC posted it earlier ... nice suggestion mate | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Self Assembled OS Windows 7 Home Premium 64 Bit SP 1 CPU Intel Core i3 2120 @ 3.30GHz Motherboard Gigabyte Technology Co., Ltd. H61M-DS2 DVI Memory Corsair 2GB x2 (Single-Channel DDR3 @ 665MHz) Graphics Card 2047MB GeForce GTS 450 (ZOTAC International) Sound Card Onboard (Realtek High Definition Audio) Monitor(s) Displays LG Flatron E2040T Screen Resolution 1600x900 Keyboard Logitech MK220 Mouse Logitech MK220 PSU uMAX 750 watt. Case iBall Cooling Air/ Fans Hard Drives Western Digital 1 TB
Seagate 500 GB Internet Speed BSNL Broadband Antivirus Microsoft Security Essentials Browser Waterfox Other Info Dell Studio 15" Laptop |
27 Dec 2011
|
#4 | | Windows 7 Home Premium 64bit |
Thanks both for your advice. Downloaded and ran Hitman and Mbam, they did both find issues which i deleted.
Upon restart now there are still issues with my external hard drive. When I try to copy files to it now i receive an error stating that it could not find the item: This is no longer located in G:\. Verify the item's location and try again.
I have tried richcopy to move my files, receiving error The system cannot find the path specified
Also, i'm not sure if this is relevant but a new folder has appeared in my hard drive containing MPSigStub.exe. Virus-scan on this file suggeests it is clean, but i can't delete it.
As well as this, my files currently on the hard drive appear as empty folders, despite the drive being almost full. Unplugging the power supply and reconnecting seems to fix this, and i think when i try to access error-checking (which fails to load) this causes the files to disappear.
Again, any help greatly appreciated | My System Specs | | OS Windows 7 Home Premium 64bit |
28 Dec 2011
|
#5 | | Windows 7 Home Premium x64 Belgium (WVL) |

Quote: Originally Posted by tygadub Thanks both for your advice. Downloaded and ran Hitman and Mbam, they did both find issues which i deleted.
Upon restart now there are still issues with my external hard drive. When I try to copy files to it now i receive an error stating that it could not find the item: This is no longer located in G:\. Verify the item's location and try again.
I have tried richcopy to move my files, receiving error The system cannot find the path specified
Also, i'm not sure if this is relevant but a new folder has appeared in my hard drive containing MPSigStub.exe. Virus-scan on this file suggeests it is clean, but i can't delete it.
As well as this, my files currently on the hard drive appear as empty folders, despite the drive being almost full. Unplugging the power supply and reconnecting seems to fix this, and i think when i try to access error-checking (which fails to load) this causes the files to disappear.
Again, any help greatly appreciated Use the FileAssassin option in Malwarebytes to delete such files | My System Specs | | System Manufacturer/Model Number Homebuilt OS Windows 7 Home Premium x64 CPU Core i7 2600K Motherboard Asus P8Z77-V LX Memory 4GB DDR3 Kingston HyperX Graphics Card Gigabyte GTX 670 Sound Card Realtek HD Audio Monitor(s) Displays Delium Monitor Screen Resolution 1360 x 768 Keyboard Logitech Mouse Logitech wireless mouse M 505 PSU Corsair 620W Case Antec Cooling Cooling Master Hard Drives C: (500GB) Internet Speed 60MBPS |
28 Dec 2011
|
#6 | | Windows 7 Home Premium 64bit |
Gianni thanks for your advice. I have deleted the MPSigStub folder using File Assassin, and changed my drive from G to F hoping this would solve the problem with file transfer.
Unfortunately my external drive is still unable to copy certain files, again claiming that: This is no longer located in F:\. Verify the item's location and try again.
I don't quite understand this error, as i'm trying to copy the files to F, so why should they be there?
The guy at PC World today reckons there are still fragments of files that are corrupted from when the virus struck.
Anyway i'm at a loss now, any help appreciated. | My System Specs | | OS Windows 7 Home Premium 64bit |
28 Dec 2011
|
#7 | | Windows 7 Ultimate 32bit SP1 |
MPSigStub.exe is related to Windows Defender.
Please be aware of this infection and change ALL your passwords, using a non infected machine! Quote: How Dangerous is wmupdate.exe Infection
This infection will change your registry settings and other important windows system files. If wmupdate.exe is not removed it can cause a complete computer crash.
Some wmupdate.exe infections contain trojan and keyloggers which can be used to steal sensitive data like passwords, credit card, bank account information etc. So it is very important to remove wmupdate.exe as early as possible before it steals your information. wmupdate.exe Virus will display numerous fake infections of exaggerated security threats on your computer and then state that you should purchase the program in order to remove the infections. Do not trust the warnings shown by wmupdate.exe. | My System Specs | | System Manufacturer/Model Number Bruce ... somewhere in his 40's OS Windows 7 Ultimate 32bit SP1 CPU Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz Motherboard INTEL/D975XBX2 Memory 4 GB Graphics Card ATI Radeon HD 2600 Pro Monitor(s) Displays Samsung SyncMaster 914v Screen Resolution 1280 x 1024 Keyboard Standard PS/2 Keyboard Mouse Microsoft PS/2 Mouse PSU Rocketfish 700 W Case G.Skill Gigabyte Chassis Hard Drives 2/500GB each ... ST3500630AS ATA Device.
One is not connected Internet Speed DSL Antivirus Avira Internet Security Browser IE 9 Other Info ATI HDMI Audio |
29 Dec 2011
|
#8 | | Windows 7 Home Premium x64 Belgium (WVL) |
You can try this: Anti-rootkit utility TDSSKiller
I also recommend Combofix in this case: http://www.bleepingcomputer.com/comb...o-use-combofix here is a Tutorial. Good luck | My System Specs | | System Manufacturer/Model Number Homebuilt OS Windows 7 Home Premium x64 CPU Core i7 2600K Motherboard Asus P8Z77-V LX Memory 4GB DDR3 Kingston HyperX Graphics Card Gigabyte GTX 670 Sound Card Realtek HD Audio Monitor(s) Displays Delium Monitor Screen Resolution 1360 x 768 Keyboard Logitech Mouse Logitech wireless mouse M 505 PSU Corsair 620W Case Antec Cooling Cooling Master Hard Drives C: (500GB) Internet Speed 60MBPS |
29 Dec 2011
|
#9 | | Windows 7 Ultimate SP1 (x64) South Australia |
This is bad advice. Do NOT attempt ComboFix without instructions & guidance from a trained malware removal specialist - the software is far too powerful, and dangerous in untrained hands, to use without professional help.
Regards,
Golden | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Golden Mk. I.3 OS Windows 7 Ultimate SP1 (x64) CPU Intel i7 860 @ 2.80 GHz Motherboard Gigabyte P55A-UD3R Rev.1. Award BIOS F13 Memory 16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24) Graphics Card EVGA NVidia GTX 560 1024MB Sound Card Realtek Integrated Monitor(s) Displays Dual Samsung SyncMaster 2494HS Screen Resolution 1920*1080 and 1920*1080 Keyboard Logitech G110 Mouse Logitech MX518 PSU Thermaltake ToughPower QFan 750W Case Thermaltake Element S VK60001W2Z Cooling Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans Hard Drives 1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
3*Samsung F1 SpinPoint 1TB in RAID5;
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0 Internet Speed Not fast enough!!! Antivirus MSE and Malwarebytes Pro Browser Chrome Version 25 Other Info Laptop: ASUS X54C, Intel Core i3-2330M @ 2.0Ghz, 4GB RAM, Intel HD on-board graphics, Windows 7 Professional SP1 (x64), LinuxMint 14 (x64), PepperMint 3 (x86) |
29 Dec 2011
|
#10 | | Windows 7 Home Premium x64 Belgium (WVL) |

Quote: Originally Posted by Golden This is bad advice. Do NOT attempt ComboFix without instructions & guidance from a trained malware removal specialist - the software is far too powerful, and dangerous in untrained hands, to use without professional help.
Regards,
Golden But he has the instructions from the TUT | My System Specs | | System Manufacturer/Model Number Homebuilt OS Windows 7 Home Premium x64 CPU Core i7 2600K Motherboard Asus P8Z77-V LX Memory 4GB DDR3 Kingston HyperX Graphics Card Gigabyte GTX 670 Sound Card Realtek HD Audio Monitor(s) Displays Delium Monitor Screen Resolution 1360 x 768 Keyboard Logitech Mouse Logitech wireless mouse M 505 PSU Corsair 620W Case Antec Cooling Cooling Master Hard Drives C: (500GB) Internet Speed 60MBPS Post-wmupdate virus issues: slow file copy, photoshop runtime errors problems? All times are GMT -5. The time now is 08:58 AM. | |