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Windows 7: Unable to enable windows firewall , error code 0x8007042c

02 Jan 2012   #11
sxcherzinger

Windows 7 Home Premium 64bit
 
 

Well I just restarted again ... Same results ... Sigh ...


My System SpecsSystem Spec
.
02 Jan 2012   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

OK. Lets try another approach, in this order:

1. Download and run RKILL (do NOT reboot your PC until step 2 below is finished)
2. Immediately, download, install, update and run a QUICK scan with FREE Malwarebytes

Post the log here when its done.

Regards,
Golden
My System SpecsSystem Spec
02 Jan 2012   #13
sxcherzinger

Windows 7 Home Premium 64bit
 
 

RKILL LOG


Code:
This log file is located at C:\rkill.log. 
Please post this only if requested to by the person helping you. 
Otherwise you can close this log when you wish. 

Rkill was run on 02/01/2012 at 13:46:58. 
Operating System: Windows 7 Home Premium 


Processes terminated by Rkill or while it was running: 

C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe


Rkill completed on 02/01/2012 at 13:47:05.




Malware bytes log

Code:
Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.02.01

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
user :: USER-PC [administrator]

Protection: Enabled

02/01/2012 13:49:05
mbam-log-2012-01-02 (13-54-15).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 196132
Time elapsed: 3 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run|38445 (Trojan.Agent) -> Data: C:\PROGRA~3\LOCALS~1\Temp\abhtjzaep.pif -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\user\AppData\Local\Temp\msimg32.dll (Trojan.Agent) -> No action taken.
C:\Windows\System32\drivers\str.sys (Rootkit.Agent) -> No action taken.
C:\Windows\SysWOW64\drivers\str.sys (Rootkit.Agent) -> No action taken.
C:\ProgramData\Local Settings\Temp\abhtjzaep.pif (Trojan.Agent) -> No action taken.

(end)

Should I click and remove those virus first ?
My System SpecsSystem Spec
.

02 Jan 2012   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes - re-run Malwarebytes and choose to remove any viruses it finds.
My System SpecsSystem Spec
02 Jan 2012   #15
sxcherzinger

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Yes - re-run Malwarebytes and choose to remove any viruses it finds.
Remove requires restart, proceed ?
My System SpecsSystem Spec
02 Jan 2012   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yes. Restart, then check to see if you can turn Windows Firewall on again.

A quick question : what antivirus software do you use? Have you ever used a different firewall software solution before on this PC?

regards,
Golden
My System SpecsSystem Spec
02 Jan 2012   #17
sxcherzinger

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Yes - re-run Malwarebytes and choose to remove any viruses it finds.
Well I just removed the virus and restart my laptop ... everything goes well, but I still cant enable windows firewall, same error code ...
My System SpecsSystem Spec
02 Jan 2012   #18
sxcherzinger

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Yes. Restart, then check to see if you can turn Windows Firewall on again.

A quick question : what antivirus software do you use? Have you ever used a different firewall software solution before on this PC?

regards,
Golden

Before this I used Trend micro titanium, It had it's own firewall but I didnt use it ... I still use windows firewall, then suddenly one day the firewall was disable and unable to start again ... So does Trend Micro and I uninstalled it ...
My System SpecsSystem Spec
02 Jan 2012   #19
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

OK. If you re-do another scan with Malwarebytes, does it come up clean?
My System SpecsSystem Spec
02 Jan 2012   #20
sxcherzinger

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
OK. If you re-do another scan with Malwarebytes, does it come up clean?
Not Really ?

Code:
Here's the scan log

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.02.01

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
user :: USER-PC [administrator]

Protection: Enabled

02/01/2012 14:28:18
mbam-log-2012-01-02 (14-31-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 195824
Time elapsed: 2 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run|38445 (Trojan.Agent) -> Data: C:\PROGRA~3\LOCALS~1\Temp\abhtjzaep.pif -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
My System SpecsSystem Spec
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 Unable to enable windows firewall , error code 0x8007042c




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