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Windows 7: No internet after windows 7 antivirus 2012 removal

02 Jan 2012   #1

windows 7 home premium 64 bit
 
 
No internet after windows 7 antivirus 2012 removal

a few days ago i got windows 7 antivirus 2012, i knew it was a virus and went safe mode and ran malwarebytes. after it got removed i cant access internet. i can see other computers on my network but i cant access internet. the icon on my desktop say internet access.


my computer is a dell inspiron 535S on windows7 home.

photos of network

net1 | Flickr - Photo Sharing!


thanks for your help

My System SpecsSystem Spec
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02 Jan 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Hello guate,

What antivirus do you have? Malwarebytes (free) may not have removed everything.

How do you connect to the internet, wirelessly or over a LAN line?
Assuming wirelessly because of the image, download your network adapter software, and then delete the one you have currently. Then install the one you've just downloaded, and if asked to use a previous profile during the installation process, say no in order to create a new one. If told there is a previous profile with the same name, click to overwrite and replace it with your new one.

If needed, download the software to a usb drive to transport it to the computer without internet
My System SpecsSystem Spec
03 Jan 2012   #3

windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Hello guate,

What antivirus do you have? Malwarebytes (free) may not have removed everything.

How do you connect to the internet, wirelessly or over a LAN line?
Assuming wirelessly because of the image, download your network adapter software, and then delete the one you have currently. Then install the one you've just downloaded, and if asked to use a previous profile during the installation process, say no in order to create a new one. If told there is a previous profile with the same name, click to overwrite and replace it with your new one.

If needed, download the software to a usb drive to transport it to the computer without internet

i have avg (free) antivirus. and have Mawarebytes (free), and i also think it didnt removed everything, because when i go to acitvate windows firewall it wont let me ( i have zone alarm firewall) so it doesnt matter, just mentioning.also when i checked services i noticed that the windows firewall and windows defender services were missing.
i connect to the internet with wired Ethernet.


not sure if ask this here or make another post, i been thinking of doing a full system restore to factory settings, is there a program that will let me copy programs that i have installed? reason i want to do this is because well i think my computer was taking long to start before i got this virus.


thanks for the fast reply.
My System SpecsSystem Spec
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03 Jan 2012   #4

Microsoft Windows 8.1 Pro 64-bit
 
 

Guate,

May I suggest that AVG is a terrible antivirus, and causes many problems in the windows environment, including messing with internet connections? I've witnessed this first hand multiple times. It could be a part of your problem. In order to remove it (if you take my advice), you will need to install its removal tool, since antiviruses are not easily removed. This is the link to the software called AVG remover: AVG - Download tools and utilities

Here is a well known, clean, light, and strong antivirus if you are interested in it instead: Microsoft Security Essentials - Free Antivirus for Windows

I do not know much about zone alarm, but I do know windows. I recommend using the windows firewall over any other firewall (and never installing 3rd party firewalls), but again it is your choice.

You will not need windows defender if an antivirus is installed, as it automatically is disabled when you upgrade to having an antivirus (Defender becomes obsolete).

I also can help you get your computer up to speed if you would prefer not to do a clean install, but if you would rather clean install, let me know and I can link you to a good tutorial on how to do it near perfectly.

If you would like to save your programs, I am not sure how you would do it other than creating an image: Backup Complete Computer - Create an Image Backup ...But then I am sure the speeds wouldn't get better if you used it with all that you have now. There is a better option of saving files and music to a USB drive and just loading them on a new clean install, but other than those 2 options, I wouldn't know a third. The second option will limit just what you can save by what you can load onto the USB drive, however, and may not be what you want. Let me know if any of this sounds good.
My System SpecsSystem Spec
03 Jan 2012   #5

windows 7 home premium 64 bit
 
 

thanks for the advices, i been using avg for afew years and never had a problem until this virus. but i have limited knowledge on antivirus, so ill try microsoft essentials. ill also try to unistall avg. i just want to fix this incase this happens again once i clean install. can you please help me do a clean install and about disk image. ill do that once i get the clean intallation with all my data on it.


uninstalling avg didnt fix it. i guess there is a different problem
My System SpecsSystem Spec
03 Jan 2012   #6

Windows 7 Professional 64 bit
 
 

Could you just check this before you go for a reinstall.


Go to control panel/network and sharing centre then click on your local area connection and click properties double click Internet Protocol Version 4 (TCP/IPv4) and check that everything is set to Obtain automatically.
My System SpecsSystem Spec
03 Jan 2012   #7

Microsoft Windows 8.1 Pro 64-bit
 
 

Here is the clean install as requested (If you have an upgrade version of windows and not the full, there is another tutorial for it): Clean Install Windows 7
Could print this out if you need to.
In addition, here are a few extra steps if interested to get it optimized for reinstallation: SSD / HDD : Optimize for Windows Reinstallation

Here is Greg's tips for cleaning bloatware: HP laptop has used up all four primary partitions
My System SpecsSystem Spec
03 Jan 2012   #8

windows 7 home premium 64 bit
 
 

when i go to local area connetion properties i see (TCP/IPV4) i see two option install and properties.

everything is set to obtain automatically.
My System SpecsSystem Spec
05 Jan 2012   #9

windows 7 home premium 64 bit
 
 

thanks for all the help, computer is working fine after a restore to factory settings. im sorry to ask so many questions but what would be a good program to do a computer image? also a program to detect failing HD, my brother comp is making noise from the HD.


thanks for your time, all the help is really apreciated
My System SpecsSystem Spec
05 Jan 2012   #10

Microsoft Windows 8.1 Pro 64-bit
 
 

you can back up your computer through windows, just use another drive or something: Backup and Restore - Windows 7 features - Microsoft Windows

If it is making noise, you might save important information, and then check it: Check a drive for errors

All hard drives make noise, is the computer acting up, or is it louder than normal? Perhaps it has more information on it that it needs to process as to why its louder?
My System SpecsSystem Spec
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