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Windows 7: Help with windows explorer and manage credentials. Possible malware

05 Jan 2012   #11
kach474

windows 7 home 64bit
 
 

k ill keep that in mind. i have run malewarebytes avast spybot spyhunter and the ESET those seem to be gone. (still have to check the registry). however i keep getting 2 sweet IM entires on spybot on the registry. i found the sweet IM program a week ago and uninstalled it. looks like just the bloat but i can't delete them. still for whatever reason when i try and fix them with spybot it says i dont have administrator privileges but i do?? im logged in as an administrator. any ideas? if i run a registry cleaner will that help? or should i not worry?

o and also when i open the pathway to the registry i get a little window in the corner of my monitor "bluetooth notification"

thanks for all the help.


My System SpecsSystem Spec
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05 Jan 2012   #12
stevieray

windows 7 x64 Home Premium
 
 

Sweet IM has an installer/uninstaller app. You can download the file here. Uninstall SweetIM | Kioskea.net

After running that, download CCleaner and run the registry cleaner. That ought to get rid of any of the leftover registry entries. CCleaner - Optimization and Cleaning - Free Download

If you are still having admin privilege issues after that, try the sfc /scannow file repair function. SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
05 Jan 2012   #13
kach474

windows 7 home 64bit
 
 

I believe that I got the Sweet IM taken care of. I finally got the last two files taken care of. I uninstalled it earlier through COntrol panel with out any issues. Thanks for the tips Im gonna try the cleaner. Thanks
My System SpecsSystem Spec
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06 Jan 2012   #14
kach474

windows 7 home 64bit
 
 

Quote   Quote: Originally Posted by stevieray View Post
Sweet IM has an installer/uninstaller app. You can download the file here. Uninstall SweetIM | Kioskea.net

After running that, download CCleaner and run the registry cleaner. That ought to get rid of any of the leftover registry entries. CCleaner - Optimization and Cleaning - Free Download

If you are still having admin privilege issues after that, try the sfc /scannow file repair function. SFC /SCANNOW Command - System File Checker
I seemed to have gotten all the Sweet IM files uninstalled and off. I ran the registry cleaner with no issues. Ran all my other scanners and seemed to be clear. But I still can not access the Credential Manager while logged in as an administrator. I click on it and it tells me that windows explorer is not responding then closes. If I log in as just a user I can open that with no issues. I ran the sfc scan verify only and it came up with no problems. Also I was able to get the Users folder under C:/ to appear by checking the show all folders in folders and search options. But that was only there for a day. Now when I open the windows explorer the users folder is gone again under C:/?? I can access the C:/user by typing the pathway into the bar at the top but can not on the left side of the windows explorer. Now I am thinking this is a PEBCAK error and I am just missing something small.
My System SpecsSystem Spec
06 Jan 2012   #15
stevieray

windows 7 x64 Home Premium
 
 

Off the top of my head I cannot think of a user error that would cause these problems. We can also assume for now that there is no malware causing this as you've scanned the darn thing to within inches of it's life. And if Windows Explorer itself was corrupted, the sfc /scannow operation should have caught it. I'm leaning toward a bad non-Windows program somehow interfering with your Windows Explorer.

Boot into safe mode and then try all those failing operations again. If that solves it, you can then install ShellExView, and use that to disable non-Windows programs one-by-one until you find the offender. ShellExView - Shell Extension Manager For Windows
My System SpecsSystem Spec
06 Jan 2012   #16
kach474

windows 7 home 64bit
 
 

ok good idea. ill try that thanks.
My System SpecsSystem Spec
01 Feb 2012   #17
kach474

windows 7 home 64bit
 
 

Well I didn't get right back to that. Kinda put it on hiatus. I started in safe mode and I attempted to open the credential manager which was not responding in normal mode. It still does not open. I get an error 0x80070425. In gonna Google that and go from there. Wonder if I should restore back to before this was happening. However I am curious.
My System SpecsSystem Spec
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 Help with windows explorer and manage credentials. Possible malware




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