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Windows 7: No programs open, virus diagnosis help


10 Jan 2012   #11

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by aprilmichelle View Post
I could not even get the VIPRESCUE to open. Thank you guys so much for the advice but I am just going to give it back and tell him to clean install Windows. It is killing me that I can't figure this out though!
What about the fakerean tool? Could that run?

This may also be of interest to you. http://connect.microsoft.com/systemsweeper as a bootable virus/malware scanner that does not require Windows to run.


My System SpecsSystem Spec
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13 Jan 2012   #12

Windows 7 & Windows Vista Ultimate
 
 

Hi, aprilmichelle.

Give the new Microsoft Fix it solution in KB 2656106 a try: When you run an .exe file on a Windows based computer, the file may start a different program.

If that doesn't work, try RKill: Please download RKill from one of the following links and save to your Desktop:

One, Two,Three or Four
  • Double-click rkill to run.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave rkill on the Desktop until otherwise advised.
  • Do NOT restart your computer after running rkill as the malware program(s) will start again.


Notes:

If you you receive security warnings about rkill, please ignore and allow the download to continue.

After running RKill, do an updated system scan with the onboard anti-malware software.
My System SpecsSystem Spec
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 No programs open, virus diagnosis help




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