No programs open, virus diagnosis help

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #11

    aprilmichelle said:
    I could not even get the VIPRESCUE to open. Thank you guys so much for the advice but I am just going to give it back and tell him to clean install Windows. It is killing me that I can't figure this out though!
    What about the fakerean tool? Could that run?

    This may also be of interest to you. http://connect.microsoft.com/systemsweeper as a bootable virus/malware scanner that does not require Windows to run.
      My Computer


  2. Posts : 2,303
    Windows 7 & Windows Vista Ultimate
       #12

    Hi, aprilmichelle.

    Give the new Microsoft Fix it solution in KB 2656106 a try: When you run an .exe file on a Windows based computer, the file may start a different program.

    If that doesn't work, try RKill: Please download RKill from one of the following links and save to your Desktop:

    One, Two,Three or Four

    • Double-click rkill to run.
    • A command window will open then disappear upon completion, this is normal.
    • Please leave rkill on the Desktop until otherwise advised.
    • Do NOT restart your computer after running rkill as the malware program(s) will start again.



    Notes:

    If you you receive security warnings about rkill, please ignore and allow the download to continue.

    After running RKill, do an updated system scan with the onboard anti-malware software.
      My Computer


 
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