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Windows 7: How to get purchased antimalware to run in user account on startup

17 Feb 2012   #21
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

In the OP it sounds like your PC was infected with "PC 2009", correct?

I found an MBAM forum thread that reports a problem very similar to this.
As you can't get to Malwarebytes.org, here is the first part of the response in this thread:
"More than likely there is still some sort of infection that runs under that user that is preventing Malwarebytes from running."
Here is the link to the MBAM forum thread:

MBAM will not run under default user account - Malwarebytes Forum

Some other things I would try for this:
1) Create a new Limited user Account - see if that user can run MBAM.
2) Start in Safe mode with Networking - see if you can then connect to Malwarebytes.org.
3) Can your Admin account connect to Malwarebytes.org?
( Running a browser as ADMIN might be risky if your PC is infected ??? )

Also, did you run Ccleaner registry cleaner, as was discussed previously in this thread?


My System SpecsSystem Spec
.
17 Feb 2012   #22
gregrocker

 

Try installing MB in the Standard User Account.
My System SpecsSystem Spec
17 Feb 2012   #23
glennc

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by DavidW7ncus View Post
In the OP it sounds like your PC was infected with "PC 2009", correct?

I found an MBAM forum thread that reports a problem very similar to this.
As you can't get to Malwarebytes.org, here is the first part of the response in this thread:
"More than likely there is still some sort of infection that runs under that user that is preventing Malwarebytes from running."
Here is the link to the MBAM forum thread:

MBAM will not run under default user account - Malwarebytes Forum

Some other things I would try for this:
1) Create a new Limited user Account - see if that user can run MBAM.
2) Start in Safe mode with Networking - see if you can then connect to Malwarebytes.org.
3) Can your Admin account connect to Malwarebytes.org?
( Running a browser as ADMIN might be risky if your PC is infected ??? )

Also, did you run Ccleaner registry cleaner, as was discussed previously in this thread?
Hello and thanks!!
Yes it was PC 2009. I let it clean it and rebooted. About a week later I again got the threat warning showing that there were that program's folders in the program files and the (x86)Program Files. I checked and they were not there. I let it clean it again and that is when I decided, I'd like to run it resident. I am not sure if it was false positive or what as I've never installed that program on my computer. In anycase I ran Norton and AntiMalware in safe mode and again in regular. Hit it wish MSE and SuperAnitspyware. Looked in HKey software and didn't find anything that looked like it. I had assumed that I was clean.
The original installed version only started up in the Admin account where it was installed. I've installed it at least 4 times in the Owner/admin account with no change of symptoms. I just previously removed it again with Revo Pro Uninstaller in Advanced mode, rebooted and CCleaned it. I installed it as in my main user account it still failed to start even though CCleaner shows it in the startup window???
Will give it another shot. What is another good antimalware program, the stuff is slipping by Norton which is resident. It hasn't been caught using MSE as a standalone scan.
Thanks again!
Glenn
My System SpecsSystem Spec
.

17 Feb 2012   #24
glennc

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Try installing MB in the Standard User Account.
Greg,
I did it and it shows in the startup in the CCleaner display but it does not start...
Thanks bud!
Glenn
My System SpecsSystem Spec
17 Feb 2012   #25
gregrocker

 

Install Avast and use it's boot time scan.

I would wipe the HD and clean reinstall.
My System SpecsSystem Spec
17 Feb 2012   #26
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Do you have any system backup images that you could restore?
My System SpecsSystem Spec
17 Feb 2012   #27
glennc

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Install Avast and use it's boot time scan.

I would wipe the HD and clean reinstall.
Arrrrgh! I think I would prefer to swallow my tongue. It has been so long, I don't know if I would remember how. Last resort, thanks!
Glenn
My System SpecsSystem Spec
17 Feb 2012   #28
glennc

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by DavidW7ncus View Post
Do you have any system backup images that you could restore?
I do, but I am not sure if I have one from before the problems. Arrgh. The safe boot with network won't connect, I am currently running all my stuff at it in safe mode! I am using an Ubuntu box and that doesn't have those softwares and it won't connect to Malwarebytes.org either. Exceptional negative thoughts and phrases running through my mind. Thanks.
Glenn
My System SpecsSystem Spec
17 Feb 2012   #29
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

That is weird that your Ubuntu box won't connect to malwarebytes.org either.
I have no idea what to make of that.
I don't have (or know) Ubuntu.

If this is a malware problem, it sounds like Ubuntu might also be infected, or your router...

I don't see how reinstall/restore Windows would affect Ubuntu website connection issues...
My System SpecsSystem Spec
17 Feb 2012   #30
glennc

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by DavidW7ncus View Post
That is weird that your Ubuntu box won't connect to malwarebytes.org either.
I have no idea what to make of that.
I don't have (or know) Ubuntu.

If this is a malware problem, it sounds like Ubuntu might also be infected, or your router...

I don't see how reinstall/restore Windows would affect Ubuntu website connection issues...
I have left a HELP message on the malwarebytes forum! Maybe someone will know what to do.
My linux box (Ubuntu) will not connect, same error as on the Windows 7. I am now running Avast on it as Gregrocker suggested. Ratz any guesses?
Thanks
Glenn
My System SpecsSystem Spec
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