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Windows 7: Phishing emails virus, need help to remove

26 Feb 2012   #1
usinjin

Windows 7 Professional x64
 
 
Phishing emails virus, need help to remove

Hello all,

I have a virus that dumps phishing emails by the thousand into my inbox. When I go into my email client, usually in the morning or evening (Windows Mail), the normal emails loard, and then, maybe a few moments/minutes later, somewhere around 4,000 phishing emails are dumped in as well. They're all the same email, subject line is: "Bank Of America Customer Service - Tell us what you think". The received date is always 11/27/2011 at 9:02 AM or 11/24/2011 at 3:17. So they're not really emails, they apper in my inbox regardless of whether the computer is connected to the internet or not.

I have ZoneAlarm Extreme security, and I've done deep scans. Some times it finds nothing, other times it finds thousands of trojans. Can't recall the name of the trojan at the moment. I've also scanned with Malwarebytes pro both in Windows and safe mode. But the phishing emails continue coming back to my inbox. What can I do?


My System SpecsSystem Spec
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26 Feb 2012   #2
Dwarf

Windows 8.1 Pro RTM x64
 
 

Hi usinjin,

I've asked one of our top malware specialists to come and have a look. She will probably ask you to download and run some tools and then post the results. Please do as she requests.
My System SpecsSystem Spec
26 Feb 2012   #3
usinjin

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Dwarf View Post
Hi usinjin,

I've asked one of our top malware specialists to come and have a look. She will probably ask you to download and run some tools and then post the results. Please do as she requests.
Thank you very much.
My System SpecsSystem Spec
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26 Feb 2012   #4
Dwarf

Windows 8.1 Pro RTM x64
 
 

You're welcome. I hope that, with her help, you manage to get your issue resolved.
My System SpecsSystem Spec
26 Feb 2012   #5
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Hi usinjin, look at this article and see if setting your 'spam' filters are correct
Block spam and other unwanted e-mail
My System SpecsSystem Spec
26 Feb 2012   #6
usinjin

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Jacee View Post
Hi usinjin, look at this article and see if setting your 'spam' filters are correct
Block spam and other unwanted e-mail
I believe they are set correctly now, high level protection and it's set to move phishing emails to the junk email folder.
My System SpecsSystem Spec
26 Feb 2012   #7
usinjin

Windows 7 Professional x64
 
 

Now I just need to know how to get this one off my system.
My System SpecsSystem Spec
26 Feb 2012   #8
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Tell me what Anti-virus or Anti-malware scan said you had a virus.
My System SpecsSystem Spec
26 Feb 2012   #9
usinjin

Windows 7 Professional x64
 
 

When I scan with Zone Alarm Extreme security, I sometimes get notifications that it has removed thousands of trojans.
My System SpecsSystem Spec
27 Feb 2012   #10
tman69

win7 ultimate 32bit
 
 

just a thought--your original posting seems to indicate 'rootkit' rehavior.

see this link for how to detect/remove a rootkit:

F-Secure - How To - Remove threats - Free Removal Tools - Blacklight

and see here for definition of a rootkit:

F-Secure - How To - Terminology - R
My System SpecsSystem Spec
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 Phishing emails virus, need help to remove




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