New
#1
Windows Defender Offline crashed computer
Microsoft Security Essentials said I needed to run Windows Defender Offline to remove a trojan. I made the disk and ran it and it said it removed the trojan and to restart the computer. Only problem is it only goes to the Windows Error Recovery Screen. It will not repair or start normally. I tried the advanced start options (safe mode, etc) and it will not work either. I have a Sony Vaio with Windows 7 Professional, 64 Bit. I was told by MS to download a windows disk from
http://msft.digitalrivercontent.net which I did and burned it to a DVD as requested. Put it in the laptop and still get same windows error recovery screen.
Someone please help. I have now been without the computer for 3 days and I am ready to trash it and get a Macbook Air.