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#1
Fake AV infection - files hidden?
I'm trying to help a friend who's locked out of WIn7 Pro due to fake AV. All files are missing but I'm assuming they're hidden since I can transfer them in TeamViewer File Transfer.
I can also open Task Manager to run explorer.exe to get to Program Files to run their .exe and am running Malwarebytes now with 21 infections already found and cleaned up.
I was out of the room when Malwarebytes results came so he cleaned up the 21 infections without noting which Fake AV scan was detected. We regained no functionality after scan, so I'm running Full Scan again. Should I also run a root kit scan now?
It's strange that Program Files are there but everything in Users is missing. I'm assuming it's hidden since I can transfer needed files out using Team Viewer, so is there a way to restore them with additional Cleanup?
I'm just about to run SFC.