Files Dissapeared from my User Profile, any help? any ideas?


  1. Posts : 3
    Windows 7 Ultimate
       #1

    Files Dissapeared from my User Profile, any help? any ideas?


    Yesterday night, I started to get a pop up window, many times, asking me to allow use of program rstrui.exe which I denied sever times.

    Then I started to get repeating errors on my screen.

    Had to restart computer, but when I got back to my User Profile, everything is missing. I got only Recyle Bin Icon, everything else, does not appear on my desktop.

    When I click on the Windows Start Button, everything is missing, only Messeger isn't.

    If I try to access my drive: I get my girlfriends user, but mine, simple does not appear.
    If I access her user session, it is normal. Only my user gets this problems.

    All of my files are still in my Hard Drive, but I just cant access them.
    I have verify this, hooking my HD to my TV using USB conection. Every file appears.

    I tried Kaspersky, it made a complete clean up, but still no change. I cannot access my files and I am running out of ideas because nothing works.

    Can someone be so kind to help me if possible, and maybe we can tackle this together. I will really apreciate any help.

    Thanks!
      My Computer


  2. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #2

    Update.

    I have run Kaspersky again.

    It shows
    rstrui.exe contains trojan
      My Computer


  3. Posts : 3
    Windows 7 Ultimate
    Thread Starter
       #3

    Katusha
      My Computer


 

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