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Windows 7: help needed ransomware


06 Apr 2012   #1

7 home premium 64bit
 
 
help needed ransomware

Firstly hi all.A few nights ago I was stung with the met police operating system locked,screen it looked a it iffy but I still panicked,with being quite a newbie with pc's,not knowing at the time, what it was my first reaction was to do a full,system recovery back to factory settings,it was lucky that the day before I backed everything up to an external hardrive,and done a day one wipe any way.But my question is is my problem solved?Iv,e done a full avg scan and all seems fine but my pc isn't acting the same just a few niggles like,when opening a web page it loads and if I scroll down a little,it seems to reload and go back to the top ov the page.This happens every time I open a page,It,s hard to explain in words exactly what is going on I just no all is not right.Did me going back to factory settings,wipe this virus or do I need to go into safe mode with prompts to remove it that way.If I need to manually remove it (Iv'e got a vid off youtube)I now that I need to repeatidly press f8 but Iv'e tried that and nothing is happening.Please help


My System SpecsSystem Spec
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08 Apr 2012   #2
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download (free version) Malwarebytes' Anti-Malware to your desktop
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* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
My System SpecsSystem Spec
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 help needed ransomware




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