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Potential virus, but scans show up nothing. False positive?
Hi all.
I wonder if anyone could shed a bit of light on a slight dilemma I'm having. The other day my bank phoned me up and said the software they tell all customers to download (called "Trusteer Rapport") had flagged up my computer as infected with Malware, namely "CerberusNG" and "SpyEye". Apparently this had detected the virus and somehow protected me from a keylogging attempt, but they suggested I run a scan anyway.
This surprised me a bit, because I've got firewalls up and I'm generally quite diligent with my virus-scanning. However, I decided to be thorough, so I ran scans with MSE, Malwarebytes, Avast, Kapersky, and Bitdefender. The Avast was a boot-time scan, but I got bored halfway through and gave up (it was taking ages and I'd already run the four other programs).
None of these threw anything up whatsoever. But I logged into my internet banking again today, and Rapport again said there was a keylogging attempt. This time, when I looked in the console, above the logged events it said:
However, to the best of my knowledge I have no applications which might try to log keystrokes. In normal circumstances I would be inclined to ignore this, but the virus warning has made me a bit jumpy.This does not necessarily mean you have keyloggers on your PC. However, if any of the applications on your PC tried to log keystrokes while you were entering information to the websites below it failed.
Does anyone have any suggestions? Thanks for any help.