Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Virus caused computer to not be able to restart

30 Apr 2012   #1

Windows 7 Ulitimate x64
Virus caused computer to not be able to restart

What I'm running Windows 7 Ult x64 on Toshiba Satellite Laptop

Here is what happened:

I thought I might have a virus after firefox started jumping to random websites that were like I clicked on advertisements. So I ran a virus scan using Norton (as provided by Xfinity). It said it fixed all the problems but one and needed restart. Upon doing so it would get to the "Starting windows" screen then go black, and restart telling me to run a mode that is supposed to fix problems that prevent start up. So I thought the best course was to restore to a backup. But, it seems the virus removed these. So I used my mother's netbook to create a "repair disk." After booting with that disk it came to a screen that just said for me to supply "recovery media." I search around some and what I found lead me to make a Windows Recovery Disk (I found out 'repair' and 'recovery' are not the same). I create that and pop that in as the recovery media, nothing happens. So I restart and boot with the recovery disk, it goes past the 'starting windows' screen and into the disk that has "install win 7" and "repair," so I click repair and it looks like it took me back to the start, that boot mode that tries to auto fix problems. But this time it just tells me there isn't any problems.

That is where I am, does anyone have any advice for me? I am trying to get out of this without losing all of my personal files.

Thank you

My System SpecsSystem Spec

30 Apr 2012   #2

Windows 7 Ultimate x64

Look here:How To Repair Virus-Infected PC When Windows Fails To Boot Up [Guide] This guide tells you how to repair a infected computer using Ubuntu live cd/usb or SARDU.

My System SpecsSystem Spec

 Virus caused computer to not be able to restart

Thread Tools

Similar help and support threads for2: Virus caused computer to not be able to restart
Thread Forum
Updates caused computer failure. Windows Updates & Activation
Random BSODs on new computer caused by virus? System Security
File Intact, Directory Missing - Caused by virus. System Security
Solved Virus (?) caused all font to change Windows 7 System Security
computer looping sound automatic restart computer BSOD Help and Support
System Restart - possibly caused by Windows Backup and Restore? Backup and Restore

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:32 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33