New
#1
I need help on getting rid of Trojan.ZeroAccess!inf
I did some research on this Trojan and found out that it disguises itself as a java update or an adobe flash update. (a fair warning for fellow windows users) I've scanned my computer with norton anti virus and it detects it but norton can't seem to remove the virus. (yes I have administrator rights) I did research and found out Trojan.ZeroAccess!inf is a rootkit virus. And it apparently tells norton it doesn't have the right to remove the corrupted .DLL's the virus creates. I've tried using AVG, rootkit remover, Norton Rootkit remover, Norton Secuirty Suite (which is very nice by the way), and I've tried Mcafee and maleware bytes. Non can remove the virus. AVG can delete the corrupted files but the virus keeps spamming my System 32 with infected DLL's. Now every time I try to use my. computer I get a window that opens and says "Server Busy" and when I try to open an application Explorer.exe crashes. I want to reinstall windows but thanks to Dell's policy I need a code from a manual that was shipped with the computer — but I lost the manual so I can't get a windows installer/repair disk. I've tried asking friends and family to borrow their disc but they either misplaced it or don't have one. I'm taking my computer to Geek Squad soon but if you can help me fix this I'd be grateful that I don't have to pay an outrages price for help from Geek Squad. Thanks in advance!
Edit: I decided to try ESET Online Scanner and it. Can't seem to update. It returns "Cannot Get Update. Is Proxy Enabled?" Am I suppose to enable a proxy?