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Windows 7: Random Adobe update led to Microsoft SE disabled; infected?!


06 Jul 2012   #1

Windows 7
 
 
Random Adobe update led to Microsoft SE disabled; infected?!

I was on a forum site when it happened; an adobe update popped up, and looked legit (it was two weeks since the last update), but then I realized the logo might've looked weird and stopped it right away when it was loading (perhaps updating). Then, checking my MSE, it was shut down. But not only that, it says the service does not exist because it is not installed. I rebooted, and its the same thing.

I don't know what happened, but I need to know what's going on. As of this posting, my Malwarebytes is running, and I will do SUPERAntispyware. I will post what it found, if it does. But I'am very worried; I don't want this to be infected again.

BTW, I was about to come here because of the latest Java update, which I thought I heard was actually bad. It's not installed, but since it's security, I wanted to let that out right now so I wouldn't forget later.

What could this be? Did something happen and I need to reinstall MSE? I also checked and found nothing that was installed today. I need help, guys. Please?

UPDATE: I did scans from Malwarebytes and SUPERAnti, then rebooted both times: Malwarebytes found BCMiner, an installer (what the link says), and SUPERAnti found Adware.

MSE is still the same.


My System SpecsSystem Spec
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06 Jul 2012   #2

Microsoft Windows 8.1 Pro 64-bit
 
 

Yes, uninstall, and then install it again.

The latest java update should be fine. If it had major problems they would have taken it down. If you do not use java (many people don't anymore), you really don't need it installed. It is good for some internet games, but little else, and opens your computer up to malware just a little more readily.
My System SpecsSystem Spec
06 Jul 2012   #3

Windows 7
 
 

Ok, something must be wrong. MSE has been reinstalled, but I just noticed that my firewall is off and security center doesnt work, so i cant turn it on. Also, its been rebooting numberously because it says it found an critical error. Plus, MSE keeps on finding serefi (spelled right?). What the heck happened? I need help and fast, please.
My System SpecsSystem Spec
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06 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Serefi is either the Trojan, or rootkit variant.

Follow this tutorial to do a virus scan from outside of the Windows environment:

Windows Defender Offline

Regards,
Golden
My System SpecsSystem Spec
06 Jul 2012   #5

Windows 7
 
 

well okay, but there might be a problem. after a couple of minutes, it says that it encountered an error and needs to be rebooted. its the same, even in safe mode.
My System SpecsSystem Spec
06 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Sorry, I'm confused....is this using Windows Defender Offline?
My System SpecsSystem Spec
06 Jul 2012   #7

Windows 7
 
 

the error? no, it was doing that before i updated today, when i got mse back. i shut it down and ive been resorting to using the internet with my phone. thats why i said i wasnt sure i will be able to do defender in my last post.

oh, and dont forget about the firewall/security center issue; iam so puzzled over that.
My System SpecsSystem Spec
07 Jul 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

The firewall/security center issue is probably part of the same problem. See if you can burn the WDO ISO from a friends computer, then do the scan.

Regards,
Golden
My System SpecsSystem Spec
07 Jul 2012   #9

Windows 7
 
 

i just want to make sure of some things before i do this:

i have access to two other computers, and it looks like i will do a cd/dvd than usb (even though it might be easier with usb). because of that, it looks like i'm going to insert the disc then reboot so it can boot with the disc now already inside, right?

bios/boot menu: appears before the windows logo? which button is it to bring that up?

one problem; i cannot remember if its 32 or 64 bit for my computer. anyway to know without using my computer (kinda stupid question, i know).

let me know before i start all this. thanks
My System SpecsSystem Spec
07 Jul 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Yes, you boot the PC with the DVD already installed - use the DEL key to enter the BIOS and select to boot from the DVD 1st. The same goes with a USB version.

This is a laptop right? Check the COA sticker underneath the laptop (or in the battery compartment) - it might have x86 (32-bit) or x64 (64-bit) on that sticker.

Regards,
Golden
My System SpecsSystem Spec
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 Random Adobe update led to Microsoft SE disabled; infected?!




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