Random Adobe update led to Microsoft SE disabled; infected?!

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  1. Posts : 316
    Windows 7
       #1

    Random Adobe update led to Microsoft SE disabled; infected?!


    I was on a forum site when it happened; an adobe update popped up, and looked legit (it was two weeks since the last update), but then I realized the logo might've looked weird and stopped it right away when it was loading (perhaps updating). Then, checking my MSE, it was shut down. But not only that, it says the service does not exist because it is not installed. I rebooted, and its the same thing.

    I don't know what happened, but I need to know what's going on. As of this posting, my Malwarebytes is running, and I will do SUPERAntispyware. I will post what it found, if it does. But I'am very worried; I don't want this to be infected again.

    BTW, I was about to come here because of the latest Java update, which I thought I heard was actually bad. It's not installed, but since it's security, I wanted to let that out right now so I wouldn't forget later.

    What could this be? Did something happen and I need to reinstall MSE? I also checked and found nothing that was installed today. I need help, guys. Please?

    UPDATE: I did scans from Malwarebytes and SUPERAnti, then rebooted both times: Malwarebytes found BCMiner, an installer (what the link says), and SUPERAnti found Adware.

    MSE is still the same.
    Last edited by BinkerNate; 06 Jul 2012 at 03:58.
      My Computer


  2. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #2

    Yes, uninstall, and then install it again.

    The latest java update should be fine. If it had major problems they would have taken it down. If you do not use java (many people don't anymore), you really don't need it installed. It is good for some internet games, but little else, and opens your computer up to malware just a little more readily.
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  3. Posts : 316
    Windows 7
    Thread Starter
       #3

    Ok, something must be wrong. MSE has been reinstalled, but I just noticed that my firewall is off and security center doesnt work, so i cant turn it on. Also, its been rebooting numberously because it says it found an critical error. Plus, MSE keeps on finding serefi (spelled right?). What the heck happened? I need help and fast, please.
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  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Serefi is either the Trojan, or rootkit variant.

    Follow this tutorial to do a virus scan from outside of the Windows environment:

    Windows Defender Offline

    Regards,
    Golden
      My Computer


  5. Posts : 316
    Windows 7
    Thread Starter
       #5

    well okay, but there might be a problem. after a couple of minutes, it says that it encountered an error and needs to be rebooted. its the same, even in safe mode.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Sorry, I'm confused....is this using Windows Defender Offline?
      My Computer


  7. Posts : 316
    Windows 7
    Thread Starter
       #7

    the error? no, it was doing that before i updated today, when i got mse back. i shut it down and ive been resorting to using the internet with my phone. thats why i said i wasnt sure i will be able to do defender in my last post.

    oh, and dont forget about the firewall/security center issue; iam so puzzled over that.
    Last edited by BinkerNate; 06 Jul 2012 at 22:29.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Hi,

    The firewall/security center issue is probably part of the same problem. See if you can burn the WDO ISO from a friends computer, then do the scan.

    Regards,
    Golden
      My Computer


  9. Posts : 316
    Windows 7
    Thread Starter
       #9

    i just want to make sure of some things before i do this:

    i have access to two other computers, and it looks like i will do a cd/dvd than usb (even though it might be easier with usb). because of that, it looks like i'm going to insert the disc then reboot so it can boot with the disc now already inside, right?

    bios/boot menu: appears before the windows logo? which button is it to bring that up?

    one problem; i cannot remember if its 32 or 64 bit for my computer. anyway to know without using my computer (kinda stupid question, i know).

    let me know before i start all this. thanks
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Hi,

    Yes, you boot the PC with the DVD already installed - use the DEL key to enter the BIOS and select to boot from the DVD 1st. The same goes with a USB version.

    This is a laptop right? Check the COA sticker underneath the laptop (or in the battery compartment) - it might have x86 (32-bit) or x64 (64-bit) on that sticker.

    Regards,
    Golden
      My Computer


 
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