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Windows 7: NORTON 360 dead from the word go ... and will not uninstall


10 Jul 2012   #1

win 7 home premium 32 bit ?
 
 
NORTON 360 dead from the word go ... and will not uninstall

Hereunder a cry of pain from an absolutely non teckie .... (that's why the following is such a long dirge, because (being a dumbo) I have had to itemise out everything that occurred).
---
I have just, 30th of June 2012, bought an AVENT computer with Norton 360 onboard. This 360 antivirus item is supposed to be free for the first month ... to be then bought or uninstalled as per the whims of the computer owner. I think it worked for the first day or so. Now, a few days later, it is completely KAPUT ! REASON ? ....well it could well be because there was a clash between WORD Starter 2010 and JARTE a prog I have always used in conjunction with WORDPAD. That clash (which occurred when I was renaming a wordpad file done in JARTE) caused the keyboard to go dead. I tried a couple of reboots but could not get the keyboard (a USB one) working again. Nothing for it .... I had then to return the computer OS to an earlier restore point .... in fact the one which was established as soon as I had turned the comp on for the first time; or rather, the restore point auto-established after an enormous load of MS updates had downloaded, without even asking permission :-))
---
That restore point got the keyboard working again .... but NORTON from that point on was and remains absolutely dead.
PRESENT SYMPTOMS OF FAULT
(1) - In Control panel>Review your comps status> .... the TURN ON NOW button will not turn NORTON on. The message 'Norton 360 reports that it is turned off' cannot be got rid of.
---
(2) - START MENU .... Norton 360's nine part side-menu ; Run quick scan; Run live update; Run backup now; View recent history; Get support; Turn on silent mode; Disable smart firewall; Disable anti-virus auto-protect; Check for newer version. ALL THOSE produce the ERROR MESSAGE ..... Unspecified error .... C:\Program Files (x86)\Norton 360\Engine\5.2.1.3\uistub.exe
---
(3) - START MENU ....ALL PROGRAMS>Norton 360> .... then the five options, trying to OPEN them one by one :-
(a) - GET SUPPORT : For a few seconds search system trys to find 'uistub.exe' ... then 'Problem with Shortcut' Box then appears.
(b) - LIVE UPDATE ... same result as (a);
(c) NORTON 360, same result as (a);
(d) NORTON RECOVERY, brings up WEB screen to go online for NORTON RECOVERY TOOLS (what's the point in that .... just more complicated pay-for progs !!)
An option on the RClick menu is the "Restore Previous Versions". This brought the DBox up with the NORTON ONLY restore dates .... I chose the one the 30th of June one. This was the day I first turned the comp on, when the first thing that happened was the auto-downloading of all the MS updates, the second thing that happened was the auto-establishment of the above 30th June restore point. With NORTON restored to 30th june ..... nothing had changed ... still KAPUT !
(e) - UNINSTALL NORTON 360 .... again nothing doing : be it a LClick (which for a few seconds does a search for InstStub.exe file before quickly giving up); or a RClick to get the menu, when neither the OPEN (again a brief search for the InstStub.exe file) or RUN AS ADMINISTRATOR (again a brief search for the InstStub.exe file)

=========NEXT UNINSTALL MOVES=============
Neither will Norton 360 uninstall by the (a) or (b) methods below :-
(a) using Control Panel\Programs\Programs and Features" to get up the "Uninstall or Change a Program" listing of progs that can be uninstalled.
I Rclicked on Norton 360 to get up UNINSTALL/CHANGE. Rclicking on that option brings up nothing .... nothing moves !!!
(b)- In START type in 'uninstall.' Up comes "uninstall a program." But that just brings us back to the above mentioned "Uninstall or Change a prog" listing of progs that can be uninstalled .... which, as can be seen at (a) above, does not work for this Norton prog.
The only action (as above stated) coming out of NORTON 360 (when clicking on any of the Norton 360 options in startup) is the Norton error message box :- "Unspecified Error" C:\Program Files (x86)\Norton 360\Engine\5.2.1.3\uistub.exe
I am not sure but I think one of the error messages contained the following:-
C:\Program Files (x86)\Norton 360\Engine\5.1.0.29\WSCStub.exe

---------NOTES ON PROG SIZES & LOCATIONS------------
On the prog list arising from C:\Program Files (x86)\ are two NORTON folders :-
(a) Norton 360 [106mb]
(b) Norton Installer [4.88mb]. clicking on 'Open' (thinking to do a reinstall) does no good at all .... no response. (Prog is housed in {0C55C096-0F1D-4F28-AAA2-85EF591126E7} 7 Folders 11 files)
---
C:\Program Files (x86)\Norton 360 = the four Norton folders Branding (1.21 mb); Engine (84mb) ; engine 64 (11.3mb); MUI (9 mb) & the small file "isolate" (1kb)
C:\Program Files (x86)\Norton 360\Branding = Norton folder 5.0.2.1 & Folder EN-US & 3 files.
C:\Program files (x86)\Norton 360\Engine = Norton Folders 5.1.0.29 (83 MB) & 5.2.1.3 (2MB)
C:\Program files (x86)\Norton 360\Engine64 = Norton Folders 5.1.0.29 (83 MB) & 5.2.1.3 (2MB)
C:\Program files (x86)\Norton 360\MUI = Norton Folder 5.2.2.3 & 3 files

----------GETTING DESPERATE------------
My LAST ATTEMPT :- Thought to do a DELETE (i.e. send the (a .... Norton 360)&(b .... Norton Installer) files above to the trash bin) to see, what, if any, warning messages I could provoke.
NORTON INSTALLER went as good as gold !
NORTON 360 said, no chance, I've got files open that cannot be left behind. So I then had to bring back Norton Installer out of the bin .... so back to square one
QUESTION IS ..... SHOULD i TRY TO DOWNLOAD ANOTHER NORTON 360 AND HOPE IT OVERLAYS THE ORIGINAL AND INSTALLS ITSELF WHILE AT THE SAME TIME SORTING OUT ALL THE PRESENT PROBLEMS THE ORIGINAL 360 got itself into ...??
I would be very grateful if some kind knowledgeable person could point me in the right direction .... ?
Sat here moping, more in hope than in expectation
alec


My System SpecsSystem Spec
.

10 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Hello alecalgo and welcome to Seven Forums.

Try running the official Norton Removal Tool and see if it will remove your 360.

https://www-secure.symantec.com/nort...=english&ct=us
My System SpecsSystem Spec
10 Jul 2012   #3

win 7
 
 

Hi Alecalgo,

My name is Maran and I work for the Social Media and Community Team at Dell.

With Regards to your concern, you can install Norton Removal tool to un-install Norton.

First try the Norton 360 removal tool. Mentioned below are the steps.

* Open the link http://tinyurl.com/73yct6k
Once open the link scroll down & select Norton 360 on the next screen click on Download.
Follow the onscreen by clicking on next & run.
This will help in uninstall Norton from your system.

If you are still unable to un-install Norton then you need to re-install Norton 360.
& then use the Norton removal tool. This will help in un-installing Norton from your system.

Kindly update the results, we would be more than glad to assist you



Thanks & Regards
Dell_Lokesh_Maran
Dell Social Media Responder
My System SpecsSystem Spec
.


11 Jul 2012   #4

win 7 home premium 32 bit ?
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Hello alecalgo and welcome to Seven Forums.

Try running the official Norton Removal Tool and see if it will remove your 360.

https://www-secure.symantec.com/nort...=english&ct=us
Hello Marsmimar and thanks (and Maran also). I used your above link and used it to do the uninstall (it did not remove all the Norton bits....?). I then redownloaded Norton 360 v6 (well the free 20 days of it that remains) and it looks to be behaving. At least when I go to Control Panel\System and Security\Action Center .... the huge red warning blocks are gone ! Whether I stick with Norton after the 20 days is up ..... is a moot point ? Anyway, many thanks for your help ... much appreciated ! alec
My System SpecsSystem Spec
11 Jul 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Glad to hear you've had some success. If you have any other issues or if you want some lively debate on alternatives to Norton 360, don't hesitate to post back.
My System SpecsSystem Spec
11 Jul 2012   #6

win 7 home premium 32 bit ?
 
 

Hi again Massimar,
Just been looking at my hard drive (1TB) situation. It stands at 872gb of 923gb = 51GB (it was 873gb before reinstalling of Norton 360) So that's 51gb .... gone on what ? I have only had the machine 10 days, and have downloaded next to nothing (there are about 6 piffling items in Downloads (45mb); and I have transferred all I am going to from my old Vista Basic computer. So the Library contents now stand at :-
DOCUMENTS...........93mb
PICTURES............2.65GB
MUSIC....................210mb
VIDEOS ... ...............25mb
Giving a total (with downloads) of circa 3GB. Knocking that of the 51GB gives us 48GB ..... so WHAT THE HELL has that 48gb gone on ? A stupidly massive OS of course ...
You may ask why I am getting so excited ? Because:-
(a) all I do on the damned machine is a bit of word processing; a bit of 'safe' emailing to folks I know; a bit of 'safe' surfing (BBC news and the like ... and newspapers .... and downloading the odd Ebook.). Yes, you have guessed it .... my constant gripe these days is that these comps OS's are getting REALLY OTT for the requirements of some folks.
(b) .... My Vista Basic comp only had an 80GB HD ..... so that 51KB would have killed it stone dead on the first day ..... so can you, or anybody, tell me what that 48 GB is comprised off ? I have just looked at the properties of Computer>Windows :-
There are 7 Progs :- WINDOWS = 15gb; USERS 3.73gb; PROGRAM FILES (x86) 1.2gb; PROGRAM FILES 452mb; PERF LOGS empty; INTELL 832kb; APPLICATIONS 1.28gb. The total of that little lot = 22.50gb. Which still leaves 25.5gb unaccounted for .... ANY IDEA WHAT WILL BE IN IT ?
NOTE ... trash bin empty.
In among that 22.50gb will be the vast amount (around 40 or so ... some very big) of MS updates. After they had installed themselves the keyboard and Norton went AWOL. So, my friend, in view of my needs, as set out above, would it not be reasonable of me to think in terms of turning OFF MS UPDATES ? ....after all, what I have on board now will suffice in spades for my limited requirements. I am not interested in an OS that will take me to the moon; and I am sure that WIN 7 (and no doubt win 8) will soon, if it cannot now ?, get us there one day ?
Of the day that remains make it a happy one. And thanks once again !
alec
My System SpecsSystem Spec
11 Jul 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Sorry for the delay in responding. Between work and sleep there hasn't been much free time.

One of the things about Windows 7 that takes some getting used to is how it utilizes hard drive space. There's a free tool called WinDirStat that can give you a visual idea of how your hard drive is being used.

WinDirStat - Windows Directory Statistics

You could also go through this tutorial on how to free up hard drive space with particular emphasis on options 3, 9, 11, 12, 19, 20, and 21. These usually apply to just about everyone. The other options may, or may not, apply to your computer.

Hard Disk Space - Free Up and Recover
My System SpecsSystem Spec
12 Jul 2012   #8

win 7 home premium 32 bit ?
 
 

Quote   Quote: Originally Posted by marsmimar View Post
Sorry for the delay in responding. Between work and sleep there hasn't been much free time.

One of the things about Windows 7 that takes some getting used to is how it utilizes hard drive space. There's a free tool called WinDirStat that can give you a visual idea of how your hard drive is being used.

WinDirStat - Windows Directory Statistics

You could also go through this tutorial on how to free up hard drive space with particular emphasis on options 3, 9, 11, 12, 19, 20, and 21. These usually apply to just about everyone. The other options may, or may not, apply to your computer.

Hard Disk Space - Free Up and Recover
Thanks Marsimar,
Same here re the work & sleep deficit .... have saved your above post and will have look-see when I have a bit more time. Talking of time, time was when a KB or even a MB was an awesome big animal .... now we talk about GBs as if they were mere KBs ... Anyway, I have gone quite a bit off-topic with it all ... so thanks for solving the NOrton issue for me.
alec
My System SpecsSystem Spec
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 NORTON 360 dead from the word go ... and will not uninstall




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