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Windows 7: Latest Version of Malwarebytes

03 Mar 2015   #731
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Yea the activation email with the info came from cleaver bridge not mbam so mbam might not be the best place to ask :/


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03 Mar 2015   #732
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote:
You can also use CTRL/SHIFT/V to paste it in instead of right clicking or using V by itself. That will also remove any formatting.
I didn't know that, i'll have to try it, thanks !
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03 Mar 2015   #733
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

Of course one can manually enter the license ID and key to activate MBAM Premium.
I have done so on many rigs for many years.

As others have correctly pointed out, one rationale for encouraging a copy/paste from the sales email is to avoid making inadvertent alphanumeric character substitutions during a manual entry, e.g. "I" and "1", "S" and "5", "O" and "0", "B" and "8".
Such substitutions are the most common cause of activation errors.

However, yes, during copy/paste, there can be hidden "formatting chars", and/or the users sometimes add extra spaces or hyphens before or after the character strings.

Bottom line:
It is absolutely untrue that one "MUST" copy and paste the license ID and Key.
That method works best for some, while manual entry works best for others.

As far as the "lost email" scenario, if the license was purchased directly from the Malwarebytes online store, then one need only contact the e-commerce partner, cleverbridge. They can retrieve the info.
Their contact information is here: https://support.malwarebytes.org/cus...ail-?b_id=6438
If the user purchased from a brick and mortar or from another online seller, then s/he would need to contact that seller for the license info.
Either way, it is suggested that the user always keep paper copies of the confirmation email, license info and sales transactions, for future reference.

Thank you,
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03 Mar 2015   #734
Lady Fitzgerald

Win 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by MoxieMomma View Post
...it is suggested that the user always keep paper copies of the confirmation email, license info and sales transactions, for future reference.

Thank you,
Actually, as long as one's data has been properly backed up, it's not necessary to keep paper copies in most cases. I only keep paper copies of documents I absolutely have to have, such as home and car titles, birth certificates, receipts for warranties from companies that still anally and anachronistically require them for warranty claims, etc. I can keep all the paperwork I have to have paper copies of in a single envelope I keep in my safe deposit box at my credit union. Everything else has been digitized (I also digitize the paper copies I have to keep) and the originals destroyed.
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03 Mar 2015   #735
MoxieMomma

OEM Windows 7 Ult (x64) SP1
 
 

^^ That sounds like a very robust and sound backup strategy, LF. ^^

I merely offered a suggestion that some folks -- particularly we old fogeys who still use paper for some things -- might find useful or handy.
It was not an official policy or procedure recommendation, nor was it intended to shift into a discussion of "backup plans" in general.

Thank you again,
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03 Mar 2015   #736
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

I believe I've tried both ways in the past using capitals and not and it made no difference in failing to activate,
Just a quirk in Cleaver bridges font as far as I can tell,
As long as I have the purchase reference numbers I can get the issue or email resent again if need be but it's just a weird situation I've noticed and reminded of if every time using the clean utility or complete reinstall of windows,
The bazar part is the ID works and the keys do not.
Cheers.
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03 Mar 2015   #737
jonnyhillow

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

As long as i use capital letters Mbam premium always activates .
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03 Mar 2015   #738
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Now I'm wondering if using a dash - is necessary :/
Doesn't seem consistent with the ID code ?
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04 Mar 2015   #739
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

MBAM has been rock solid after it's shaky start. I'm always one to want newer version, but don't think I'll inflict any grief on myself with a beta. Still can't use the latest version of MBAE without it blocking all my browsers. Don't need a repeat of that. A Guy
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04 Mar 2015   #740
1PW

 
 

Quote   Quote: Originally Posted by A Guy View Post
Still can't use the latest version of MBAE without it blocking all my browsers. Don't need a repeat of that. A Guy
Hello A Guy:

Please forgive me for going off-topic and stealing the thread of another member.

I strongly urge you to let @pbust (MBAE developer) know of your MBAE issue so you may have the exploit protections that hundreds of thousands of us enjoy now.

First, please read https://forums.malwarebytes.org/index.php?/topic/144403-readme-first-how-to-posts-here-need-to-include-mbae-logs/ then, if you are still interested, please open your own topic in https://forums.malwarebytes.org/inde...oduct-support/ where you could have your MBAE issue sorted out in short order.

Best wishes,

HTH
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