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Windows 7: Our network has been hacked. Are they into Apple Stuff and PS3 too?

14 Jul 2012   #21
F5ing

Windows 7 Ultimate x64
 
 

If the network/machines are as far gone as you say, I think you would simply have to shut it all down by disconnecting all network connections and powering down the router and all machines (there is no reason to leave anything running in a compromised state). Then start working on one machine at a time to slowly rebuild the network.

The suggestion by Golden to run Windows Defender Offline is a great way to start on each machine. You might also consider clean reinstalls on the machines. Don't forget which machines have personal files that can't be replaced. Hopefully you've already got your personal data backed up to somewhere safe.


Reset your router back to factory condition and reconfigure it appropriately, changing default password and username (if allowed) and setting up wireless security. This may help in returning to factory (not sure it'll work with your brand/model):
  • Disconnect all ethernet connections
  • With the router powered on, press and hold the reset button on the router for 30 seconds
  • Without releasing the reset button, unplug router and hold reset for another 30 seconds
  • Plug the router back in while still holding the reset button another 30 seconds
Some comments on your prior post:

Quote   Quote: Originally Posted by ClassicStyle View Post
Today I have 2 computers on the network. Both have had their BIOS systems compromised. The hard drives have been partitioned and new directories have been installed. The BIOS settings have been altered so that the computers boot to an installed diskette directory on a server. how do I completely restore the BIOS on a dell computer? The BIOS settings have been altered and pressing F12 brings me to the BIOS but the commands to change the boot order have been erased.

Step one 1- I'm in the Bios. How do I reorder the boot? Right now all I see on the screen is this

Set Boot Priority (Blacked Out)
1st Boot. Diskette
2nd Boot. Hardrive
3rd Boot USB
4th Boot. Cd/dVd
5th Boot. Network

What are the commands on a dell to reorder the bios? I should be able to reorder this list by moving each device up and down in the order? The help function has been altered so it gives no key strokes to follow or directions for reordering the boot.

Tell me how to reorder the devices in the boot order.

I'm working on my end as well.


Thanks,

CS
That boot ordering doesn't look all that odd. Quite a few machines still in use that have that default order. The "1st Boot. Diskette" is likely a holdover from the days when floppy drives were commonly included on most machines. It's been many years since floppy drives were common yet I still see it referenced in the BIOS's of relatively new machines. The "1st Boot. Diskette" entry in your case is just being ignored; it's not being used to boot from a remote diskette.

It just so happens I'm working on someone's Dell machine right now and it's got the exact same boot order you describe above. Wasn't sure what you meant with "Set Boot Priority (Blacked Out)", but when I look at this Dell's BIOS screen I think I see what you mean: it's in black text whereas the rest of the options on the screen are in blue text. All that means is that there are no options to set for that line; only the blue items can be modified by the user. On this machine you change the boot order by using the up/down arrow keys to highlight the 1st Boot and pressing Enter. A dialog pops up for you to select the device you want for first boot (using arrow keys). Press Enter to make your selection and you'll see the list change appropriately. Then you do the same for 2nd Boot, 3rd Boot, and so on.

And this Dell's BIOS is a very basic one. Any help text that pops up is a simple restatement of the obvious (so it's basically useless).

I'm in full agreement with Golden about messing with the BIOS; don't mess with it if you're not 100% sure of what you're doing, and know how to recover if something goes wrong.

Can you give us screenshot or examples that can clarify this statement you made: "The hard drives have been partitioned and new directories have been installed." We would have to know more about what exactly happened to be able to help pinpoint the cause.

There is no reason to throw the machines out and buy new or switch to Linux or anything like that. They can be fixed.


My System SpecsSystem Spec
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14 Jul 2012   #22
ClassicStyle

Windows 7 Home 64 Bit
 
 
How about my original questions???

Once I get my new network set up, with a new computer, with a new router and complete protection.....

Can connecting my apple products to the network pose any risk??

IPAD 2, IPHONES, IPODS. Can these be infected and pose a risk to my new network by calling out to the previous domain???

What about the PS3? What risks do I have to look for or clean out of this???

Thanks,

CS
My System SpecsSystem Spec
15 Jul 2012   #23
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ClassicStyle View Post
Once I get my new network set up, with a new computer, with a new router and complete protection.....

Can connecting my apple products to the network pose any risk??

IPAD 2, IPHONES, IPODS. Can these be infected and pose a risk to my new network by calling out to the previous domain???

What about the PS3? What risks do I have to look for or clean out of this???

Thanks,

CS
Yes, the Apple stuff and PS3 pose a risk. Any device you connect can be a potential risk. If you're buying new computers/router in order to rectify this issue, why are you not buying new Apple devices and a new PS3?

Again, there is no reason whatsoever to resolve this by just throwing it all out and starting all over again with new equipment. If you really want to do that I'll pay for shipping and give you my address!

There is no such thing as "complete protection"; it's something you build in layers (router/firewall, software firewall, antivirus/antimalware, software updates/patches, safe computing, etc.) and you have to constantly work with it to keep it as effective as possible. But even doing that it's not "complete protection", as in 100% infallible.

Did you read my prior post about your Dell's BIOS?
My System SpecsSystem Spec
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15 Jul 2012   #24
ClassicStyle

Windows 7 Home 64 Bit
 
 

This is where the problem starts every time I start my browser:

//g.msn.com/USCON/1.

I did read your comments about the BIOS.
After YEARS of dealing with this and then moving across the country, for me to screw up and again attach an infected computer to my new network is unforgivable. I'm an idiot.

I'm starting over again- from the provider-to the network- with clean machines.

I'm installing an ARMORY of defenses before I connect anything again.

You guys have been great, it's the apple stuff I'm worried about as I go forward. May have to reset all those devices too. Thanks again.

CS



CS
My System SpecsSystem Spec
15 Jul 2012   #25
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

24 posts and you still haven't done a scan to give us a clue what sort of malware your systems are infected with.....

So........once again......do an offline scan with Windows Defender Offline. Without that, its impossible to help you.
My System SpecsSystem Spec
15 Jul 2012   #26
Zepher

Windows 7 Ultimate 64bit
 
 

Send me your ps3 and apple products and I'll test them myself.
My System SpecsSystem Spec
15 Jul 2012   #27
Solarstarshines

Windows 10 Home Premium 64bit sp1
 
 

Quote   Quote: Originally Posted by Zepher View Post
Send me your ps3 and apple products and I'll test them myself.

You think they are Hitting those devices through the Bluetooth ?

Im almost certain they might be doing something to that nature they shouldn't let Iphones or smart phones connect to networks if they are capable of web browsing on there own
My System SpecsSystem Spec
15 Jul 2012   #28
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ClassicStyle View Post
This is where the problem starts every time I start my browser:

//g.msn.com/USCON/1.
That link looks like the default browser home page that Dell uses on the PC's they sell. Just tried it on an HP machine and a home built machine. Ends up taking you to //dell.msn.com/?pc=MDDC&OCID=DELLDHP and will install the Bing toolbar if you click OK.

Almost all of the OEM machines will use some brand related start page for the browser as a default home page. Nothing to worry about. Just don't use it and then change the home page to whatever you want.

Quote   Quote: Originally Posted by Golden View Post
24 posts and you still haven't done a scan to give us a clue what sort of malware your systems are infected with.....

So........once again......do an offline scan with Windows Defender Offline. Without that, its impossible to help you.
I too suggest that you do the scan. Most of the stuff you've described can be attributed to a properly working machine with a Windows OS. If you really want help you've got to give us something concrete to go on rather than speaking in generalities. Screenshots, scan results, something, anything specific.
My System SpecsSystem Spec
16 Jul 2012   #29
sammy3417

windows 7 home premium x64
 
 

Have you had any look with using MSE offline scan yet?
My System SpecsSystem Spec
16 Jul 2012   #30
bigcitycat

Windows Seven, Ubuntu
 
 

No he is busy buying new computers and moving around the country. It's an expensive security practice but it is also highly ineffective so he has that going for him.
My System SpecsSystem Spec
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 Our network has been hacked. Are they into Apple Stuff and PS3 too?




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