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Windows 7: Virus deleted windows firewall service


17 Jul 2012   #1

Windows 7 Home Premium 32bit.
 
 
Virus deleted windows firewall service

Hello, i recently suffered a virus that AVG picked up on to late it infected c/windows/system32/services.exe i managed to remove it dispite many antiviruses inability to by renaming the infected file services.exe.old then restarting my computer windows replaced it and was working properly so i ran my antiviruses and downloaded afew more picked up a total of 10 infections and im no longer picking up viruses with my antiviruses (AVG free, spybot S&D, avast, malewarebytes) after all that i looked at windows firewall and found i couldn't turn it on so after more digging found its service had been deleted, more digging i managed to get its service back but i cannot start it nor can the program from windows for fixing the firewall. Please help!


My System SpecsSystem Spec
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17 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hello aelled,

I think the best thing is to perform a scan from outside the Windows environment. Please follow this tutorial in order to do that:

Windows Defender Offline

Post the results so we can help out further.

Regards,
Golden
My System SpecsSystem Spec
17 Jul 2012   #3

Windows 7 Home Premium 32bit.
 
 

Thanks im working on it now and ill let you know the results asap
My System SpecsSystem Spec
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18 Jul 2012   #4

Windows 7 Home Premium 32bit.
 
 

i keep getting a problem where it stops downloading the files with about 1.7mb to go then says there was a rpoblem downloading the required windows defender offline files what should i do? its happened 3 times now
My System SpecsSystem Spec
18 Jul 2012   #5

Windows 7 Home Premium 32bit.
 
 

ok so i ran windows defender offline finaly completed the download after the 4th try, iit picked up 2 trojan downloaders and 5 trojans for a total of 7 items but i cant find the log where its supposed to be any help? also i still cannot turn on windows firewall.
My System SpecsSystem Spec
18 Jul 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Please if this post helps:

Diagnose and fix Windows Firewall service problems automatically

Regards,
Golden
My System SpecsSystem Spec
18 Jul 2012   #7

Windows 7 Home Premium 32bit.
 
 

just ran it and the results are as follows

Windows Firewall Troubleshooter Publisher details Issues found Windows could not start Windows Firewall
Not fixed [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/error.png[/IMG]
Set permissions for the related registry keys
Succeeded

[IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Windows Firewall service is not started
Not fixed [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/error.png[/IMG]
Start Windows Firewall service
Succeeded

[IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Issues checked Cannot Access Shared Files and Printers
Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Remote Assistance is not working
Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Windows could not start Windows Firewall BFE service
Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Issues found Detection details
6
Windows could not start Windows Firewall Not fixed [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/error.png[/IMG]
On a computer that is running Windows 7 or Windows Vista, you find that the Windows Firewall service is not running. When you try to manually start the service, you receive the following error message: "Windows could not start the Windows Firewall, DHCP client, or Diagnostic Policy on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 5."

6
Windows Firewall service is not started Not fixed [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/error.png[/IMG]
Windows Firewall service is not running or is not started.


Issues checked Detection details
6
Cannot Access Shared Files and Printers Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
You cannot access shared files and printers even though you have enabled File and Printer Sharing in Windows.

6
Remote Assistance is not working Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
Remote Assistance is not working even though you have enabled Remote Assistance in Windows.

6
Windows could not start Windows Firewall BFE service Checked [IMG]file:///C:/Users/Amos/Documents/ResultReport_files/check.png[/IMG]
On a computer that is running Windows 7 or Windows Vista, the Windows Firewall service is not running. When you try to manually start the service, you receive the following error message "Windows could not start the Windows Firewall, DHCP client, or Diagnostic Policy on Local Computer. For more information, review the System Event Log. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 5."
My System SpecsSystem Spec
18 Jul 2012   #8

Windows 7 Home Premium 32bit.
 
 

apologies it would not allow me to upload the document in its original format.
My System SpecsSystem Spec
18 Jul 2012   #9

Win 7 32 Home Premium, Win 7 64 Pro, Win 8.1 Pro
 
 

Quote   Quote: Originally Posted by aelled View Post
ok so i ran windows defender offline finaly completed the download after the 4th try, iit picked up 2 trojan downloaders and 5 trojans for a total of 7 items but i cant find the log where its supposed to be any help? also i still cannot turn on windows firewall.
The location of the log files are here.

Quote:
The log files for Windows Defender Offline are stored in a MPLog-MM/DD/YYYY-HH/MM/SS .txt file in the folder below on the computer that was scanned at boot.C:\Windows\Windows Defender Offline\Support
My System SpecsSystem Spec
18 Jul 2012   #10

Windows 7 Home Premium 32bit.
 
 

it dosent exists on my computer i have checked twice now i can upload a screenshot but there is no Windows defender offline folder in C:\Windows on this computer could it have saved to another location? if not would running it again be any use?
My System SpecsSystem Spec
Reply

 Virus deleted windows firewall service




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