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Windows 7: Can't install any software on laptop, as all tab buttons come up blank

18 Aug 2012   #11
mi2itsdl

windows 7 home premium 32bit
 
 

4 Potential threats found.

BrowserModifier:Win32/Zwangi Alert Level - Medium Status - Active

HackTool:Win32/Keygen Alert Level - Medium Status - Active

Adware:Win32/Adkubru Alert Level - Medium Status - Active

VirTool:MSIL/Injectot.AC Alert Level - Severe Status - Active


Shall I just remove or Quarantine these items and then reboot his laptop


Will be off to bed shortly, as it is now 01:31


My System SpecsSystem Spec
.
18 Aug 2012   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

Try and remove them, then reboot and scan again.

Have a chat to him to about downloading hacked software (the Win32/Keygen malware) - hacked software very often contains malware.

Post the results of the second scan.

Regards,
Golden
My System SpecsSystem Spec
18 Aug 2012   #13
mi2itsdl

windows 7 home premium 32bit
 
 

I will remove them, and probably reboot/scan in the morning, as I am all scanned out for one night.

Cheers for your help
My System SpecsSystem Spec
.

18 Aug 2012   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No worries - let us know how you get on.

Night,
Golden
My System SpecsSystem Spec
18 Aug 2012   #15
shawn77

32 bit
 
 

My System SpecsSystem Spec
19 Aug 2012   #16
mi2itsdl

windows 7 home premium 32bit
 
 

Golden,

Scanned again and all clear. So that is good news, that he is now virus/maleware free.

Still have same issues with blank GUi's. Taskmanager, install screens etc.


Shawn,

Your link sorted it out, so thank you as well.

C:\windows\system32 file called FNTCACHE.DAT

This was created last month. No idea by whom or what.

Deleted it, and all GUI's work as they should.

BIG thanks to the pair of you.
My System SpecsSystem Spec
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 Can't install any software on laptop, as all tab buttons come up blank




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